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Recent content by wanchd
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Avaya CMS Report discrepancy
Our help desk is using Avaya CMS Supervisor. When I look at the split skill interval report it shows average agent positions staffed per 1/4 hr increments. However the number on the report is always higher than the actual number of agents staffed for the time period. Does anyone have an...- wanchd
- Thread
- Replies: 1
- Forum: Avaya (Nortel) networking solutions
