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Recent content by vmppdx
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Aspect ACD wrapup table - adding descriptions
Thanks for the assistance. I decided to go with the custom lookup table and it is working fine. Aspect confirmed what was said here; the WRAPUP table is a legacy object that was made obsolete with Info View reporting.- vmppdx
- Post #6
- Forum: Aspect contact/call center solutions
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Aspect ACD wrapup table - adding descriptions
I know what you are saying about the SCRIPT table, but it seems that you can only store the prompt there. For example "Enter a call code". You can also store an expected response, (Code will be a range from 1 to 9). However, I would also like to store the description for the returned...- vmppdx
- Post #3
- Forum: Aspect contact/call center solutions
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Aspect ACD wrapup table - adding descriptions
The Aspect table definition document describes a table called wrapup that is used to store descriptive text to associate with a wrap-up code in a custom report. However, we do not know how to access the table through the Aspect interface (8.3). Is anyone using this table, and if so, how do you...- vmppdx
- Thread
- Replies: 5
- Forum: Aspect contact/call center solutions
