Recent content by Virgil

Found the cure on the Cisco Forum, seems to be something that was a setting inherited from an older version. In the Unity Transfer settings the default (back in the day) was to transfer to greeting (bit bizarre, in my view!) rather than to ring at extension. The reason I had some that were set...

Yes, checked that, in fact one of the stations is a colleague on the next desk. Curiously, if I put a redirection on it (say, to a mobile) it follows the redirection! But will deliver to the phone when it is just sat there on hook...bizarre, eh?

We have CUCM8.5 and Unity Connection 8.5... Set up a Directory Handler, enabled it for voice, set up a CTI Route Point to throw the calls at the Directory Handler. That all works fine, the nice lady answers and I interprets my Yorkshire accent fine, but then, for some users it tells me that...

We have a two extension ranges on a site (both registered as outgoing CLI) 79XX - 3079XX 32XX - 3012XX We are sending/recieving 4 digits from the exchange and the 79XX range is set up OK to send the extension DDI. The 32XX range however just sends the default number for the ISDN30. When I do...

Yep, that's pretty much how I imagined it - but because I have multiple direct lines and one hunt group the RNA won't be able to go back to the "originating" direct line...

I've got a user asking for something that seems awkward/impossible (no change there then!?) - I quote.. "The direct line should ring 4 times, if unanswered it should divert to the hunt group for 4 rings, if no reply it should revert back to the directline and voice mail." Intuitively I'd say...

We've stuck with 6.1 - we were too late in the prep work anyway - I just wanted to see if there was anyone out there who'd gone to it in anger. Talked to a couple of the lab/support guys at our vendor and they said pretty much what I thought... ...maybe another day?

Thanks, but I've already had a read of that in my desperate search! :) having read the release notes for both versions there seems to be some features that are "new" in both versions (?)... I think, if I read any more Cisco documentation today, my head might explode. ...thanks for your help...

Hey, We are just in the act of upgrading from 4.2 to 6.1 - then our supplier starts talking about 7.0 / 7.1 - I knew it was out (or about to be) but I'm always nervous about anything that is .0 I hear that it's really just a maintenance upgrade and has been numbered 7 just to be in line...

A quick update - my maintainer, after raising a ticket with AVAYA, said to put it on as a 4620. Tried it and Hey Presto it worked perfectly... :-)

My vendor tells me that the 4610 is OK for my release (not that I trust that entirely!) - how do I change the bin files, like I said I am a NOOB on the IP for Definity...?

I'm having trouble getting IP phones to register to my Definity R11 - First problem is that the 4610D does not appear in the list of stations I can add (so I added a 4612 instead). My Definity's CLAN is on 101.40.0.120 (255.0.0.0) its gateway is 101.40.0.3 Plugged phone into same switch as...

We're currently on 4.2(1) and have SASU too, but held off running up to 5 when it came out. We spoke to our Cisco account manager and he suprised us by saying that 5 did not have some of the functionality that 4.2 had - but that 6 had everything that 4.2 plus all the "new" bits added in 5. This...

Can anyone advise on whether/how it is possible to change the ring cadence (number of rings per second) on CM. My users are used to an AVAYA system that presented thier internal calls to them with half-cadence ringing (so they knew it was internal). Any help would be appreciated.. Cheers.

I've just got 4.2 - having had 3.3 before and I've set up an auto attendant (as far as I can see) indentically to my old 3.3 instance, as in... 1.) created my ac user so that call control works 2.) created an user on the Attendant console for the user (me for now) 3.) created users for all the...