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Recent content by vantom1100

  1. vantom1100

    How can I get calls forwarded to cell phones to answer with the cell phone voicemail?

    Turning the voicemail off works. Thank you hairless!
  2. vantom1100

    How can I get calls forwarded to cell phones to answer with the cell phone voicemail?

    IPO 500 V2 R6.0 (8). Users want unanswered calls to ring their desk phones, forward to their cell phones, and finally to their cell phone voicemail. Currently they are set to forward no answer. Incoming calls ring the desk phone, forward to their cell phone, but the desk phone voicemail answers...
  3. vantom1100

    2nd line does not cover to VM

    I changed lines 5 & 6 to VMS cover and that solved the problem. Thank a lot exsmogger!
  4. vantom1100

    2nd line does not cover to VM

    I set VMS cover rings for x16 to 2 rings. I confirmed that VMS cover rings to x10 is 3 rings, the test call to x16 line 5 again rang to x10. I removed lines 5 and 6 from x10, made a test call to x16 line 5 and got ring no answer. Not WAD! FYI this is a PACS R6.0 C01.
  5. vantom1100

    2nd line does not cover to VM

    My customer has a Partner ACS 308 processor with 308EC modules and Partner messaging. One user (Ext. 16)runs a seperate business and requires a two line hunt group on his phone (Partner 18D). The customer ordered two lines from the carrier in hunt. I added the two lines in hunt (line 5, and line...
  6. vantom1100

    MLX20L in QCC mode, buttons lock up.

    ...still working. I guess the 4th time was the charm!
  7. vantom1100

    MLX20L in QCC mode, buttons lock up.

    The customer bought a 4th MLX20L that has been working correctly for a full day now. It is very surprising to me that 3 different consoles exhibited the same behavior but the 4th does not(to this point). Thanks for all the feedback!
  8. vantom1100

    MLX20L in QCC mode, buttons lock up.

    I have considered replacing the processor but an upgrade is a better idea. I'll look into that. Correct, we are using the designated line cord for the DSS. Good suggestions thanks all!
  9. vantom1100

    MLX20L in QCC mode, buttons lock up.

    I did check the wiring and cords. I ran the MLX20L directly from the 1st port on the 1st 408 MLX card where it was programmed but the console still locked up. I'm considering getting an MLX28D to see how that will work in place of the MLX20L. Syquest, I will try the troubleshooting steps you...
  10. vantom1100

    MLX20L in QCC mode, buttons lock up.

    I did check the wiring and cords. I ran the MLX20L directly from the 1st port on the 1st 408 MLX card where it was programmed but the console still locked up. Syquest, I will try troubleshooting steps you have provided, Thanks.
  11. vantom1100

    MLX20L in QCC mode, buttons lock up.

    Thanks exsmogger. We actually had 2 replacement MLX20l's onsite and swapped between the original and the replacements and they all became locked up. The original MLX20L has 2 DSS's connected as well but we tested with and without the DSS's with no success.
  12. vantom1100

    MLX20L in QCC mode, buttons lock up.

    I have a customer with a 3 cabinet Merlin Legend, R7.0, V10.0, CKE4 Processor. The operator console, MLX20L in QCC mode, keeps getting locked up to where it is unusable other than to answer a call. The speaker phone, transfer, start, release, Menu, inspect buttons don't work. Tried a different...
  13. vantom1100

    Dialing extensions with Night Service on

    I thought it wasn't dialing through the VM but it was, I changed SC 6 to e transfer and it works! Thank very much Kwing!!
  14. vantom1100

    Dialing extensions with Night Service on

    My customer reports that when NS is on, outside callers can dial directly to extensions in the 100-199 range (DID's), but not extensions in the 600-699 (DID's). What would I need to do to allow access to the 600-699 range? Merlin Legend 7.0 V10.0 NIGHT SERVICE INFORMATION A OPERATOR...
  15. vantom1100

    IP 500: where do you find the softconsole software?

    I have it now. Thanks very much tlpeter!
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