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Recent content by VALadyTech
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Night Service
Hello all again. Does any know how to set-up trunk night service? Then allow a user to turn night service on and off via a 2420 set. And by the way the night service # needs to a off-site #- VALadyTech
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Setting Up ringdown
Thanks all for the replies. I was about the set this up by using abrd-appr and removing call-apprs from the 2420- VALadyTech
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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Setting Up ringdown
Can a 2420 set be used as a ring down unit? If so, how would that be programmed in the system? Thanks- VALadyTech
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
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AVAYA Non-EAS ACD Trouble
Greetings All, I'm currently having the following issue. I have a Call-center that is set-up and EAS is not enabled on the system. Therefore all of the agents exts are inputed into the hunt group/skill but anytime a agent receives a call and does not answer the call, it does not roll to the...- VALadyTech
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
