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Recent content by uvcav1

  1. uvcav1

    Allowing Agents to reset Ignite password

    Thanks for the reply, I was afraid of that. Unfortunately, we have more users than Cloudlink supports at this time. I hear Mitel is coming out with a more robust Cloudlink soon.
  2. uvcav1

    Allowing Agents to reset Ignite password

    Hey All, does the Ignite web client have the ability to offer an agent a "forgot password" option? We are not tied to AD so the forgotten passwords are becoming a big issue. Helpdesk having to call technicians all hours of the night. Most do not have full blown access to YSE, so another tech is...
  3. uvcav1

    Adding softphone to existing deskphone agent.

    Great info! Thank you both.
  4. uvcav1

    Adding softphone to existing deskphone agent.

    Hi all, I have a template created in Micollab for hot desking deskphone agents for one of our call centers. The agents were created without "Enable SIP Softphone for MiCollab for PC client" checked. Well, now they want to use the softphones. I was hoping to merely click the enable softphone box...
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