Recent content by upstateny

I would suggest setting the extensions to delayed ring versus no ring. If your ports are busy or the v-mail is down and the extensions don't ring you will get ring no answer until someone figures it out.

You will find a common theme to most of the suggestions your receive - the vendor you choose is more important than the system, assuming that the system meets all of your needs and fututre plans. Call several local vendors and let the chips fall where they may. By the way - where are you located??

I am seeing error codes 7802 and 7804 - "sanity int not generated" and "invalid sanity response"

Went back to original power supply on a temporary basis and problem cleared for a period of time - it is now happening on internal calls as well, several calls from extensions associated with one of the 012 cards are going bad. Basically we have had the intermittent dropping of calls with two...

Tell us what you did Denney - Please!

OK - we swapped out the power supply (A2) with an (A3) and ran into 2 things - first is same problem seems to happen with system losing power- second is all of the analog ports stopped ringing - are there ring generators in the power supply that are needed for the older 012 cards???

I have done several multi-site installations with ESI equipment. The IVX E or X series are digital systems that accept an expansion card to add IP capabilities. That way you have stand alone, independently functioning systems at each site yet have a tight integration between the sites. You can...

Prospective customer who called in today has an older merlin system and wants to hook up a paging speaker - can i just get a paging control unit such as valcom and go right to an open CO port??

Somebody has to be the first to ask - where are you located??

All of the displays go dead - customer is almost an hour away so we have been doing some troubleshooting over the phone so far - it has happened when callers were on line 1 as well as line 2, we plugged a clock into the same block of outlets and it did not lose power during the last occurrence...

It is the entire system - it also seems to be happening more frequently now as well. The voice mail is in cabinet 2 so he is going to log into voice mail immediately next time it happens to see if it stayed up - that would seem to nail it down to the power supply in cabinet 1??

Customer has an R7 Legend with approximately 60 phones - Over the past week they have had several instances where the system appeared to go dead and the call in progress was lost. All AC plugs/cords are tight - any thoughts???

Took a call today from a prospective new customer today. They have a Magix R1.5 and have been experiencing problems ever since they cutover T1 to new vendor. Symptoms they describe include phones in calling groups not ringing properly, cover buttons not working,headset buttons not working and...

Any ACS revision will handle it.

The Partner is a tremendously reliable system - only reason you see so many bad modules is the sheer number of them installed - the percentage rate of failure is tiny and among the best of any systemon the market