Recent content by ukcomms

You need to edit the hdr query and add the database items together i.e. where you see cplit.ACDCALLS you need to edit it to sum(csplt.ACDCALLS)

The last 4 words of the error message may also be providing the clue. If anyone is running a cmsadm backup, any user that tries to log in at that time will get this error message. As cmsadm backups should be performed every 30 days this may be what is causing the problem. Check with whoever...

Can you see the aom process running on the CMS server? Type ps -ef|grep aom If it's not running try starting it with the following command aom start Check again to see if the process is running. If it's not starting you could have a problem with the uname of the CMS server. Type uname -a...

switch on Agent Trace and you should see which Agents are not entering a Call Work Code

You can also have both V11 and V12 co-reside on a pc. V11 application setup is included on the v12 CD.

There are 2 types of backup that can need to be performed on a CMs; 1. Historical backup. This can be scheduled and already has a Time-table set in Terminal Emulation mode using the F4 option when in CMS. This just needs a start date and time set. This will backup the Historical and System...

Hi Most WFM Apps ( Bluepumpking, TCS, Totalview etc ) receive the information from CMS via scripts and custom reports that have been written by Avaya Prof Services. Is this how you purchased the initial integration? If so, they should be able to support you with the issue. Usually, 4...

Hi tricky105 What do you have set for the switchtimezone offset in CMS Setup Storage Intervals ( for the USA Switch )? I believe you may have this set to 0. Hope this helps

Hi Zaz666 If you look at the where clause for the Agent Group Report you'll see it has an embedded select statement of and LOGID in ( select value from agroups where ACD=$acd and item_name =[Agent Group:]) If you have two sites I would leave out ACD=$acd as this will only select rows for...

We have a requirement to display 2 full screen windows on a Plasma Display. Does anyone know of an Application that will allow us to switch between windows every x seconds ( probably with use of Alt Tab and release )? Thanks

Hi Paul Agent Exceptions could be used to find who does this. Set minimum call length to something like 10 seconds as most customers presented to a headset would hangup in this time frame. Then you'll get both realtime notification and Historical reports.

Hi M1kep To add an acd in cms log on as root type commmand cmsadm Depending on your version of CMS you should see a menu with; option 1 acd create Define New ACD From here you enter all the dtails of the new ACD ( no of skills, vdns etc ). I am assuming the second ACD already has been...

Hi Can't promise this works bit it's worth a try! Create new custom report with access to all users. Save report as blank in Screen Saver and note the new cr_h_xx number ( think you know where it's stored ). Copy required report from tape to directory. Copy old cr_h_yy to newly created cr_h_xx...

From CentreVu Supervisor copy the Custom Report to a Designer Category. Then try editing the report using Report Designer. Can't promise results but might point you to the error. Another option would be to remove repeated date field in Custom Report to prove this is causing the error and then...

From the report choose Format Chart. Under the Data Labels Tab select Show Label Text and check Percentage. Hope this helps