Recent content by ttrevino

I'm trying to set up a user that has an 8-btn display softphone only connection in our G3si. She logs into two different ACD groups, but can only see what state she's in on her first column of buttons, when I change her station to a 16 button phone. When I add the aux and auto-in buttons to the...

I believe you also might need the correct license if you change the jumper to E1?

Thanks for the help! I'll give it a try tomorrow when I get back to work.

I was hoping someone could explain the difference between selecting yes or no when setting up the coverage criteria on an inside vs outside call? I have a user that wants external calls to follow the normal cover points, but if its coming from an internal user, they want it to roll into an ACD...

I know this software is outdated, but I'd like to see if this will work on our system. We're running a Definity G3si R11 and Intuity Audix 5.1. I've installed the software on my desktop and have entered the Audix server ID, ext. and p/w, but keep getting the error message "No server logins...

Okay, thanks, I got that to work, now I'm adding the group-policy attributes, but it's giving me another error when I try to add the url-list. This is what I'm trying but it's saying incomplete. CISCOASA(config-group-policy)# url-list HomePage ERROR: % Incomplete command...

Good morning all, I'm trying to figure out how to put up a url-list in the ASA but am running into problems. From the Cisco site, I used the following command but keep getting an error: CISCOASA(config)# webvpn CISCOASA(config-webvpn)# url-list HomeURL ERROR: % Incomplete command...

We're in the middle of complete network redesign, so I intend to name the acl's something myself and others can easily recognize, rather than just numbers. Thanks to all for helping me figure this out! Now, can someone explain women to me? :O)

Thanks to both of you. That does make more sense, however, I still have one question. In our firewall today, we have some rules that look like this, "access-list 81 extended permit ip...", and others that look like this, "access-list 101 extended permit ip...". Is 81 just the name of the ACL...

Can someone tell me what is the difference between a "standard" access-list, versus an extended? When would you use either/or?

We do have the fixup protocol h323 1720, but without the h225. We don't have the fixup protocol h323 ras 1718-1719 line. What does the h225 add? Thanks, TT

Good afternoon all, I am having all sorts of problems getting the softphone client working correctly through a PIX classic firewall. Inside the firewall, using Road Warrior, I can make and receive a call outside the firewall, although these a large delay. Once I try connecting from outside the...

I'll give it a try, thanks for the advice everyone!

Hi Ken, I think I see the error in my original message. Once the callers dials x10, and if nobody answers, they go into the voicemail for x10, not the AA for x10. What they are wanting is when the caller dials x10, for the phone not to ring but directly to voicemail. This scenario is typically...

Good morning all, I'm working on a request from a user that I'm not sure how to complete. Currently, if someone calls into their office and nobody answers, the call is transferred to the AA. Then if they want to leave a message for the person on call, then select an option that sends it again to...