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Recent content by tspronsen

  1. tspronsen

    IPO SOE won't register at SIP server

    I finally got it working. I enabled "rerun STUN at startup" my IP Office starts registering at my ITSP at startup, so now I can receive calls. My ITSP doens't support STUN so I used the default STUN IP address.
  2. tspronsen

    IPO SOE won't register at SIP server

    When I run STUN options do change. My firewall is detected as "Port restricted Cone NAT", public port as 17558 and my IP is shown in the public IP field. My ITSP does not support STUN so I used the default STUN server to test. I find it a bit strange I can't find anything in the sysmonitor of...
  3. tspronsen

    IPO SOE won't register at SIP server

    I am using a Draytek 2900 firewall. As far as I can see it doesn't have any SIP settings. I forwarded the RTP range as you suggested and tried both firewall settings but with no succes. When I boot the IPO while sysmonitor is running with only the SIP options selected I see nothing happening...
  4. tspronsen

    IPO SOE won't register at SIP server

    The IPO is behind a firewall. Port 5060 is redirected to the IPO.
  5. tspronsen

    IPO SOE won't register at SIP server

    I have a Small Office with a valid SIP license and a SIP account. I can dial-out using SIP without a problem but cannot receive calls. It seems like IPO does not register itself at my SIP provider. I cannot find any attempts of the IPO trying to register in sysmonitor. My SIP provider does not...
  6. tspronsen

    PM Pro Screen Pop External to Web-Based Helpdesk

    I never used Phone Manager to pop an external application, so I'm not 100% sure this is gonna work. The calling party is passed as the first parameter of your batchfile. So with %1 you should be able to pass the calling party to the URL. Add ?phone=%1 if no other URL parameters are used...
  7. tspronsen

    Upgrading a 403DT

    According to the 3.2 upgrade instructions you can only upgrade from 3.1.65, this way the config is upgraded correctly. Although you can upgrade to 3.2 from other versions I would only use this for a new install. I upgraded a 403DT some time ago to 3.0 and was still be able to use DT extensions...
  8. tspronsen

    external transfers

    It sounds like you are trying to transfer a call to an outside line blindly. As far as I know that is not possible with the IPO. Try if you can transfer the call announced. Hit during a call the transfer button, dial 9+number wait till the other side answeres and then hangup.
  9. tspronsen

    Sorry to ask daft Q - Voicemail Pro AA = Licences

    As far as I know you need a free port for every call that goes through Voicemail Pro even it is just a transfer action without audio. Voicemail Pro will also reject a call from a queue when all ports are busy. The call will be placed back in the queue but won't hear the 'still queued' message...
  10. tspronsen

    Call Barring Version 2.1

    I've never tested it before, but if it's not possible to set a time profile to a user restriction, try the following: Create a Least Cost Route which blocks calling 09x numbers and set a time profile on this route. This way you should be able to block the 09x numbers during the night, but this...
  11. tspronsen

    Registration of non-Avaya endpoints

    There are two ways to connect a 3rd party IP device with the IP Office: as extention or as trunk. To connect an IP Endpoint as extention to your IP Office you need an IP Endpoint-license or a Phone Manager Pro and Phone Manager Pro IP Audio Enabled license. In this situation the IP Endpoint...
  12. tspronsen

    Voicemail Pro Service Setup on 2003 Server

    As far as I know you can select under which user the Voicemail Pro service should run. I cannot think of a reason why this should be user 'Avaya'. The purpose of a RAID is that the system won't go down is a disk fails. So why Voicemail Pro should not start if one disk crashes is a mistery to me.
  13. tspronsen

    VM Lite and Windows 2003 Server/Exchange 2003

    Voicemail Lite uses the MAPI.DLL of you email client to send the message. Exchange also has a MAPI.DLL which is different and causes Voicemail Lite to crash. You cannot replace the MAPI.DLL of Exchange with one of your client since this can (or will) cause problems with Exchange. As IPkokken...
  14. tspronsen

    Engaged tone on forwarding calls

    If you hear the engaged tone you are not be able to transfer a call. You can only transfer a call to an engaged extention if 'call waiting' is enabled. In that case you hear a ringing tone if you call an engaged extention. The engaged user will be allerted that a second call is waiting.
  15. tspronsen

    Voicemail lite crashes on Windows Server 2003

    The problem is not Windows Server 2003 but Exchange. Exchange has it's own MAPI32.DLL. Voicemail Lite uses MAPI to send messages through Outlook Express. Since the MAPI32.DLL is different from the Outlook Express Voicemail Lite crashes. If you try to install Outlook (the one that comes with...
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