Recent content by Trustel

I'm not sure if the main number is in the OLI. I won't be able to check until Monday but will do so then. What is your thinking on the OLI? Thanks.

I have a customer with a BCM50, Rel 6.0, PRI, and 7316E phones. They have an 800 number that's overlayed on their Main number. Calls to the main number ring into a Hunt Group which broadcasts the call to 6 phones. After the 30 sec. queue timeout the call is routed to another phone, not in the...

No? Well, that's disappointing. I thought that was the case but just wanted to make sure. Thanks for a prompt reply

On a Call Pilot 100 / 150 is there a way to change the options within a Class of Service via Telephone Administration?

I recently upgraded a IPO customer to 11.0.4 Preferred edition with One-X and VM Pro running on a UC Module. We set up 11 Remote Workers, they are running on Windows 10 laptops. They can launch the Communicator and One-X apps, make and receive calls etc. However Communicator cannot see or launch...

I did find the info on another post on this site after I had posted my question. We implemented the changes today and everything is working fine. Thank you for your reply.

I have a customer with a CS1K/Opt11 SF Rel 4.50. Incoming Calls are answered by the Call Pilot Auto Attendant. If the caller 0's out, the call then goes to the receptionist M2250 console. If the call is not answered after 4 rings they want it to forward to another extension. They claim this used...

Thank you all for your replies. My original intent was to have the Carrier change the CID but it wasn't an option in this case. I chose to use the Call Tag solution and that seemed to work fine. One interesting thing about this; When that call rang on a 9608, the Line Appearance Button showed...

I have a customer with an IPOffice, 9.1 Standard Edition with Analog Trunks. Is there a way to change the Incoming Caller ID Info to display something else? They have one specific number that they want to rename the CID to make it easier to recognize when they receive those calls.

Hello Firebird, The gaps happen after the message playback has started but not at any specific time. The entire BCM400 including the disk was replaced last August. It apparently started happening after that but it was so infrequent that the customer didn't realize it was a problem until it...

I have a BCM400, Rel 4.0 latest patches, all 7316E phones, PRI. The users are experiencing gaps of 3-4 seconds in their voicemail messages during playback. I've never had this happen on any other BCM, any suggestions on what I should look for?

So I tried both the solutions. Intrigrant's Short codes and dialing an 8 when transferring a call solution works well. The customer has used it for a day and it's working without any problems. I also tried Telecomboy's solution to set up an H323 user with Twinning for the person you want to...

Thank you all for the feedback. I have talked with the carrier and they say they will transfer any digits that I send them even if its not a valid number on the IPO, so I think I'm good there. I think Telecomboy's suggestion using twinning will be a good place to start. I'll let you all know how...

I have a customer that wants to be able to send incoming caller ID info via a manual Call Transfer to an external number. So in other words; 'Bob' calls the company for service. The service dispatcher answers the call and then transfers it to a field technician. The field tech sees Bob's CID...

Well, never mind. I finally remembered that the Messaging Prompt size is adjustable in Messaging Management. So we can close this thread.