Recent content by Tritonv10

Thank you Cluebird, this is a great help.

I have been asked to extend a T1 circuit which is no problem, have done it many times. And then at th last minute they add that they want to do a head to head test (1's and 0's Quasi), and that I can use a router, CSU,DSU for this. In my experience the local Telco does this with a T-Bird or...

We are opening a new office and have several Merlin ETR 18D's and 1 MCS12 but no KSU, what model and version of KSU do we need. We wont be expanding to anything more than 6 lines and 8 sets. No voicemail we are using LEC for that. Im very familiar with Nortel and this Avaya is new to me. Thanks

Thanks guys you were correct, it worked. Happy Holidays

I installed a new CICS w/7.1 software today and set the time as usual. About 10 minutes later I noticed the time was like 1am and the date was a day later than it should be (the 18th). So I set it correctly, and again 10 min later the same thing. So I then did a system startup to hopefully clear...

hdtelcotek, We discovered that a patch had been installed by our vendor (without us knowing) to eliminate "walk aways", in other words if the headset amplifier is turned off and an ACD call comes in it is forced to the phoneset. For these agents who were experiencing the issue we changed their...

hawks That worked perfectly, THANX!

John I tried that and DN calls still ring while the agent is on an ACD call, any other suggestions?

We have an opt 81C 25.40B, Symposium 4.2. What is the easiest way to send DN calls (key 1 and 2) directly to voicemail while agents are on an active ACD call (key 0).

We have ACD phones in our main office (in NY) connected to our OPT 81C (in CA) via a 9150 card. We have Agent Greeting installed and working perfectly in our CA office. We just received a request to have our NY agents start using A.G. My question is should the Agent Greeting play when agents...

I was just looking for the maximum amount of seconds you can enter. I cannot find a min-max value in any of the docs.

I don't understand your question "what device

Does anyone know the maximum greeting length on Agent Greeting version 2.0.6?

Yes we replaced the phoneset, outed and rebuilt the TN in PBX, TN in Symposium and rebuilt the user profile in Symp., I guess Ill have to get our vendor involved....

We have tried the firmware upgrade, the phone is now on 87 33 I believe. Thanks