Recent content by triffe

We have a customer that has been using scheduled payments extensively since they first came out with GP. We redesigned the amortization schedule report that you can print when you are viewing the schedule payment. Our customer wanted a payment coupon book type report for their 24 month...

Has anyone ever seen commas suddenly start showing up at the end of email addresses for some of the contacts in Outlook? Three different users over the last two months have had a few emails returned to them recently as undeliverable. Each email was sent to only one person. When I review the...

We've been running backup exec 8.6 with the IDR option for 2 years. Recently we've tried to figure out why our backups are taking longer than they should. In the process of troubleshooting the issue, our tech downloaded and installed new tape device drivers. Once our tech did that, I tried...

I am having problems linking three of my tables on a Crystal Report I created. (I have more than 3 tables on my report, but all other tables seem to be linked without any problems.) I have a master table GL00100 which holds account numbers and descriptions. I have two detail tables PM10100...

After talking with this user more, I found out that after he tries to change the save in directory to his local drive and his machine freezes up, if he waits about 5 minutes, he will lose his connection, reconnect on, return back to the spot he was before, and then he is able to save the Word or...

We have a user that has not been able to save a Word or Excel file to his local drive. When he clicks on the drop down to change the save in location from the default of My Documents to his local C drive, his machine locks up, and he is forced to do a hard reboot. Also if he is in Outlook and...

I tried to setup a new published app today and assign users to it, but when I try to select my users, I get this error "Could not enumerate the user accounts in this domain. There might be a communication problem on the network. Error code: 80000001." I looked this error up with...

Problem fixed!!!! Here is what I did in case anyone else has this problem. I looked in the event viewer of the Citrix server, and every time this user tried to log on, I got a warning in the event viewer: Terminal server cannot issue a client license. There were plenty of TS Cals...

We have a user who we have moved to our new Citrix XPe server today. He uses a VPN to connect to us, and he can do this without any problems. I walked him through setting up the application set to our server, and he was able to see icons for the 4 published apps that he is able to use. When...

Thanks for the info, ajwayman. I guess I'm confused on what to do about it. If the VPN connection is having the problem as you described, what can I do to fix it? My knowledge is severely lacking in this area. What seems odd to me too is that I can't recreate the problem and as of yet, she...

We have an old Metaframe 1.8 server that we are moving users off of this week and onto an XPe server. They are going to be connecting through a VPN and then to published apps. We have had the users doing last minute connection testing today. One of the users can connect through the VPN, but...

We have an HP LaserJet 4SI. We have the standard 2 paper cassettes (both letter size). We keep plain paper in the top tray and check stock in the bottom. When either tray runs out of paper, it pulls "paper" or "check stock" out of the other tray to finish the print job...

This is probably a dumb question, but here goes. We have backup exec 8.6 loaded on our backup domain controller which is running Windows 2000 Server. We have remote backup agents loaded on our other servers. We have also purchased IDR and IDR remote agents to use with our servers. We do a...

I recently installed Office 2000 on our Citrix server. We are running Metaframe XPe on a Windows 2000 server. When one of my users logs into Citrix and tries to go into a program that is not an Office suite program, the Office Installer begins and runs for about a minute. Nothing is being...

We have remote users that are trying to print to an HP8150 that is in their remote location. When they connect to us from Windows XP workstations, the HP8150 printer is created, but the Citrix PCL4 Universal Print Driver is used instead of the native HP8150 driver. When they connect to us from...