Recent content by Trevor S.

Thanks very much for the replies. Forwarding is not enabled. I have captured some logs from the System Monitor after reproducing the issue and will review them today.

Sorry. I didn't say that right. :) No, I am twinning to my cell. My cell number is preceded by "91" and what shows up on my cell when a twinned call comes in is my DID. Twinning itself is working fine, but the behavior I described in my original post happens when I click the Twinning button...

I am not sure if this answers your question or not, but we are using 24 channel PRI's. On the "Line" screen for the PRI's, the "Send original calling party for forwarded and twinning calls" is unchecked and the "Originator number for forwarded and twinning calls" setting is also blank. The...

I am hoping that this can be worked around. They claim they are not blocking any ports, but clearly something is going on. We are continuing to work on the issue, but it is taking time due to multiple factors (time zone differences, the end users schedule, our schedule, their technical savvy...

We have tried all of the encapsulation types and although the results do change the behavior depending on the setting, none of them resolve the issue.

I did see some issues related to this in my previous searches. I was a bit more specific in my search and included "Avaya" in there. Because of that, I didn't get as many results as I did with your search. I did find most of them were pretty old(ish) and there wasn't any one single fix. In...

That setting is unchecked on both the System -> Telephony screen and on the User -> Telephony -> Supervisor Settings screen.

Hi everyone, While on an Avaya 9608 phone connection to an IP Office IP500v2 PBX, pressing the Twinning button while on a call disconnects it immediately. I am able to transfer a "Twinned" call from my cell phone back to my desk phone though. The Twinning feature works normally otherwise. At...

Hi everyone, We have some Avaya 9608 phones that can't connect using VPN on the Verizon FIOS network. We send out phones to our remote employees and for a small number that are on the Verizon FIOS network, the phone won't complete the connection to our PBX. I have done some searching on this...