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Recent content by toveyb

  1. toveyb

    Clearing Out The Queue At The End of The Day

    Currently our call center system does not allow any new calls to come in past 4:30, but calls holding will remain until answered or until the caller hangs up. As a result, we keep staff on until 4:45 in order to clear out the queues. We are trying to ahcieve clearing out the queue by 4:30...
  2. toveyb

    Getting Agents To Log Out At The End of The Day

    I am looking to find out about other call centre practices regarding getting agents to log out at the end of the day. For example, is there any telephone software/program that will automatically log out agents after a certain amount of time if they have not? Your input would be appreciated.
  3. toveyb

    Reports - Web Client vs Symposium 4.2

    Has anyone had any problems with running a report from Webclient vs Symposium 4.2. I ran a Agent Avg Calls Report from Web Client the other day and the log in date displayed was incorrect. I then proceeded to run the same report from Symposium 4.2 and the log in date was correct. Any...
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