Recent content by totaletech

How can I change the ring tone on an Electra Elite system with a DTU 16 handset

So in other words, I could program a button that forwards all incoming calls to the general mailbox at anytime until the button is pushed again? I dont think i totally understand what you mean.

Is there anyway on a CICS 6.1 and Callpilot 100 to have the night service button, when pushed, default to after-hours menu no matter what time of day it is?

What is the call is answered though? The pager will always pick up first ring, same with the cellphone voicemail. Also, last question, does it go through 3 pages, then 3 to the phone, or will it go Pager, Phone, pager, phone etc.... until 3 times?

A page will always be successful, however are you saying that it will still do this 3 times and then continue going through the second and third setup numbers (ie cellphone, home #) We have a pager, cellphone and hime number setup. So am I to understand that the system will call the pager 3...

We have a customer who has a CICS 6.0 and Callpilot 100,R2 and wants to use message notification to notify his techs of a call in the voicemail system. When a customer calls afterhours and leaves a message the system is now setup to dial his pager, however he wants it to also then dial a...

IS there not a service that the telco offers that would allow him to have 3 digit dialing to the offsite location? Would Centrex allow him to do this?

Is there a website that lists the features / differences between Norstar MICS/CICS software versions?

What is the difference between a 0X12 and an COX12?

We have a customer that has a blown power supply in a Norstar Applications Module with ACD Model 4 in it. Does anyone have a part # for this power supply? Also, is there any calibration I need to do after replacing the power supply?

Yes it is. And as I said it only happens about once per month or so.

Still having a the same old problem with this. Do you think the trunk card needs replacing?

What woud cause phone calls to be dropped every so often? One of our 8 lines at one of our locations drops calls every now and again. You would be talking away and the line goes dead. Any idea of what I could check?

Anybody have a schematic for a CTA 200? I have a customer that keeps burning them out somehow and would like to repair them. Any help is appreciated.

Fullautohold is disables and supervision is enabled on all lines. I'm not sure what you mean by "see the disc supervision" at the Dmarc.