Recent content by tomre

One negative that I have found with Shoretel is users belonging to workgroups (queues). If a user belongs to multiple WG's, she can only be logged into all or none. So far, my only limitation

We have switch to Shoretel and have great success. One server powering 9 sites (7 remote). Changes are on the fly, users can move without my intervention, and we are saving on bandwith compared to our old system. System is very flexible with workgruops (Queues) and auto attendants.

We have plantronics and they are working well (M10 and M12). If you have headsets directly attached, only certian models will work. I believe I went to Shoretel's website to get the compatible gear.

If you are on the latest version of Shoretel it is using mysql. You need to get drivers for odbc. Setup an odbc connection to Shoretel. Open excel > data > Import External Data > New Database Query. Use the Shoretel odbc connection and there will be tables you can select from for the data you...

Thank you all for your suggestions. We rebooted the switch and it came up error free. So this problem is resolved. Now I have to find where the paging is set up. It is not using an analog trunk for the access.

The error is dchi is hardware disabled. BTW, this is on an option 11 switch. Not sure the version of the card. I am not on site, remote access only.

M12 base is inexpensive. Just choose from Plantronics a headset of choice. I actually have quite a few spares if interested.

I know this is on the dch, but what would cause this error from a co program change? We were up before the weekend, then down after (Monday). Any assistance on what to check or change would be great.

Thanks so much. It was the Tgar level (from 1 to 0)

I have found the acod for accessing the ability to grab a specific trunk to test. All I get is a busy signal. Any ideas?

Sorry all, I have solved my own problem. Found mus no in my route 0.

I have an opt 11 system. Checked rdb for incomming t1 and found mus set to yes. I have it set up on unv. trk card with rtmb 11 1. Any ideas?

We had some server problems relating to the position of the memory. Try different slots.