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Recent content by tommydog

  1. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    we have an old P4 with XP pro on the current IP403... this runs IP Admin and our wallboard Telestat 7 software. is the idea to ditch windows and load Linux so we get the "Avaya has the Linux apps for this - free of charge
  2. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    so i just google a load of ^&*%* #irony...... this is making me drool ~ Avaya IP500 C110 Unified Communications Module (700501442) something else i can SSH from my WP8 app [glasses]
  3. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    amriddle - true but i'm just looking at the 1 hour peaks of calls that cant justify extra peeps.... hey tlpeter, guess what i just googled: one-x ! http://www.avaya.com/uk/resource/assets/factsheet/one-x-portal-fact-sheet-lb3319.pdf
  4. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    thanks tlpeter..... does spend some money imply that its possible on an IP500 ? what's your opinion on the best way to capture peek time inbound calls that could potential drop to to queue waits of 5 mins ?
  5. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    Quote "Avaya Callback Assist is a VXML software application designed to interoperate with the Avaya Voice Portal platform." http://www.avaya.com/usa/resource/assets/factsheet/Callback%20Assist%20Fact%20Sheet%20201104.pdf
  6. tommydog

    Moving from IP400 to IP500 - is it an animal or a teddy bear ?

    amriddle - Avaya IP500 Combi Card BRI (Phones IP & POTS) 700476021 - £240 and gives us DS6 right ?...... but DS8 card and legacy carrier only £180 (£140+40)
  7. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    The IP500 comes with 2ch VM but whats required to give the client - Avaya Callback Assist ? small system - BRI8 (4ch used) and DS8 with 8x5410's is this one license ? does this require other licenses - maybe PC softconsole to fascilitate the callback via CTI ? is ETW (estimated time to wait)...
  8. tommydog

    Moving from IP400 to IP500 - is it an animal or a teddy bear ?

    great - thanks.... i have the BRI8 card in the IP400 (think its 700262017 but markings are 40YPB5002UKCH PCS02) so do i need the Avaya IP Office IP500 Legacy Carrier Card Module - 700417215 ? do these used prices look right £615 + handsets + vat ? IP500v2 £150 SD Sytem Card £25 DS 8 Base £140...
  9. tommydog

    Moving from IP400 to IP500 - is it an animal or a teddy bear ?

    hi guys, i bought a IP403 DT 3.0 (40) used back in 2009 and you lot gave me nudge into self setup and config but im now looking at the IP500.... i only have 2x isdn /4ch and 8 ext (plan to use the 5410) whats the IP500 software like ? more of the same or more involved ? can i freely download...
  10. tommydog

    Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)

    yeah 2030 INDEX.... IP400 16DT expansion. The version code was retrieved from the handset via AnsRel then Program keys....
  11. tommydog

    Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)

    thanks Matt that works great. we are actually on 3.0(580)...
  12. tommydog

    Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)

    hello. we are trying to share the IP 403 for two related companies in one office so we can make internal calls. The CCU is serviced with 3 ISDN2 and 3 POTS lines. one company has 2 ISDN2 and 1 POTS. we want to force the line used by each extension during outgoing calls so each company is not...
  13. tommydog

    Avaya IP403 call reporting software CDR or SMDR

    is this SMDR com port enabled - "as checked" ?
  14. tommydog

    Avaya IP403 call reporting software CDR or SMDR

    ... attempt to connect was rejected is the error msg in the telesta software
  15. tommydog

    Avaya IP403 call reporting software CDR or SMDR

    i have just found "Ingenuity Telestat" for £250 for 8 users ! i have a free weeks trial but need to connect via tcp/ip. i am asked for IP and Port.... any idea on port ? a quick look shows 8080 for SMDR. right ?

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