Recent content by tommy91355

Follow up: IF the name field in Avaya is longer than 10 characters the extension is not picked up by the vmail system. Thanks again for all the help.

Thanks, that was it. The user had her name updated to have a hyphenated last name. And I think thats when she started having issues. We still had the ext in the name field but I think it was not reading it due to the lenght. I tested it with a telecom ext that I have that also didn't go to...

Thanks, I will see if I can get a reboot scheduled. I have done a LIST TRACE STATION and I do see it hititng the hunt group. I did this for 2 different extensions. One that goes to vmail and one that doesn't. The results look the same. So to sum it up: Both go to the same hunt group. One ends...

Thanks for the follow up. I am still trying to get clarification on the vmail name. We use Procomm as a terminal to dial into the system. It is not on the carrier. All I was able to find is that it is older than Audix. Since they were going to upgrade to Audix but never did. Not sure if that helps.

I believe it is Conversant.

We basically have all of our extensions on one coverage path. There are a few extensions that will not get directed to voicemail. Verified that two extension settings are identical. One goes to voicemail the other does not. Verfieid that voicemail is configured for these extensions having...