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Recent content by tomlowry0707

  1. tomlowry0707

    Voicemail atendant

    Hi There, Extension range is 2xx and the auto attendant in VmPro gives the caller the option to dial the users extension then it then goes to 7 options to dial eg. 1 for accounts 2 for info 3 for reception Problem is as soon as someone starts dialing the extension 2xx it imediately goes to 2...
  2. tomlowry0707

    sip one way voice

    Hi There our office ip500 r5 software is able to sip out and in to two other offices with mitel pbxs. We only get one way voice to one of the teleworkers, both ways, although the teleworker gets two way to the other locations. A trace shows we dont seem to be sending packets when connected to...
  3. tomlowry0707

    out of office query

    I’ve been asked to check whether it is possible to set up ‘Out of Office’ responses for each email received when someone is away. Currently, they are only sent in response to the first email received from each individual who sends an email during a period of absence. Can anyone help? Thanks Tom
  4. tomlowry0707

    phone manager pro

    Hi guys we have an office with 70 users and 5 of these have manager pro licence, set up in ip office manager which users get the licence. These users are constantly defaulting to lite. any ideas? copy of email from client below I’m not ruling out local firewall but I’d find it odd if it was...
  5. tomlowry0707

    Busy tone

    so if i have a 5410, i can only enable 2 x call appearance buttons for it to work? Sorry cant test just yet as i am not at the office.
  6. tomlowry0707

    Busy tone

    thanks guys, its all coming back to me.
  7. tomlowry0707

    Busy tone

    should the user be on the phone and voicemail is off,
  8. tomlowry0707

    Busy tone

    Hi all Wots the best way to get a busy tone when calling an extension, should the user be on the phone? Thanks Tom
  9. tomlowry0707

    Manual time profile

    Hi All, ip500v2 an 7 software we have our main number coming into a voicemail module, where it does the normal stuff depending on time profiles. Just need to give users a manual buttton on a 5420 phone to override. Whats the best option? ie receptionis can switch system into officehours and...
  10. tomlowry0707

    sip trunk shortcode

    The combo card is not in the unit, it was bought as a hot spare. We have about 10 units in place with combo cards in, and never had any issues with sip. i had presumed it was that something had changed in 7. I will plug the combo card in tomorrow and change the short code, hopefully progress...
  11. tomlowry0707

    sip trunk shortcode

    Bummer, cant believe i forgot to check the vcm chanels. We bought a combo card especially for this. I have no doubt it will work manana. Thanks All
  12. tomlowry0707

    sip trunk shortcode

    Hi There ipoffice 500v2 on 7.5 shortcode is ? dial . go to main (ars) In ARS shortcode is 00N dial 00N"@sip.voipbuster.com" line 17 17 is the sip trunk and its showing as registered to the provider on system status. The calls in system status just do not show as hitting the sip line...
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