Recent content by tokenyank

If you happen to be in W10 - you're welcome to drop in and play with a bit of history! :) Thank you all for all your help... I haven't given up hope - but, I have a feeling I've run out of flares! :)

I'm sorry about this - I rather naively thought that the software would be universal, as mentioned before - I'm a computer tech and there is no difference between my UK Photoshop or my US Photoshop and figured telephony software behaved in a similar manner. This I knew as about 4 years ago, I...

Is this what you are asking for Curly? Under Maintenance > System Version it says SP: 30HjD04 DR6

Ok, at work... Here I have: 1. Line Data which has in it: - LCs on CCU Show > LC1 on CCU:Loop Show Line - putting in 001 I now have External handling Show gives me Mode: LoopUnguard Recall: Timed brk Dial Mode: Tone Recall at Exch:N Dial Tone: Detect Full AutoHold:N > Then bounces me to...

Oh, ok.. other posts have said "Lines" and I didn't have "Lines" and since I'm crap at this type of programming, and it seems to be quite old software - I feared the worse! :) I am popping into work in about an hour - I shall let you know how I get on! Thanks again, fingers crossed! :)

I don't have a "lines" under config... A few posts up is a map of the headings.. Does that mean I'm logging into the system with the wrong credentials and if so, what should I be logging in as?

I'm now home and can't check - I may go in tomorrow to give it another go.. From memory though, in that menu - I only have "redirect ring: Y" I will check though as soon as I can. If the "Disconnect Supervision" is 'hiding' in a menu I haven't found yet, I'd still like to know if you wouldn't...

Logging in with CONFIG (266344) gives me the following: A. Configuration B. General Admin C. Extn copy D. Maintenance E. Software Keys Under Configuration I have: 1. Line Data 2. Line Access 3. Routing Table 4. Call Handling 5. Miscellaneous 6. Radio Data 7. System Data Under Line Data, it...

This gives me the same problem as what I did this morning... All works until it is time to nominate the outbound line, at this point all lines are "Redirect denied" errors - whatever is preventing me from doing this - I hope the above suggestion of 'Disconnect supervision' will solve! Thank...

I'm sorry! I'm not trying to be a pain but I can not find this setting anywhere - under what heading would I find it and with what login - ADMIN or CONFIG?

I have nothing from the provider as all of the relevant paperwork left when the disgruntled IT guy left. The videos are in .mp4 format recorded on my mobile phone. In essence, when I try to redirect a line - Feature 8 4 Select Line 1 (by button [Line 1] ) enter in external number then...

Yes.

Buttons Line 1 - 4 > shows L001 - L004 If press SHOW, each of the buttons say "Not Redirected" Following your instructions (pressing 9 to get outside line first time gives me Line 31 - HOLD - and pressing 9 again gives me Line 32

Not sure why this isn't working! :( First video is the attempt to do as you suggested Hawks and the results... http://www.mediafire.com/download.php?a4muzo2h588kl03 Second video is what options I have available to me using the ADMIN login -...

Thanks Hawks, I don't mind if 2 channels are burnt to do the forward - I just want to find a solution even if it isn't the best one (I agree with you and others that moving the ports makes the most sense, it is just a shame I don't have the 'final' decision making powers to facilitate that)...