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Recent content by tneidepxe

  1. tneidepxe

    Help with unsatisfied Frame User

    I think we've hashed out the worst of it on a conference call today. After only a brief spate of raised voices and being called a "liar" only once.... (not bad considering the customer is a Baptist church and we were talking to a pastor) we seem now to be working toward a solution...
  2. tneidepxe

    Help with unsatisfied Frame User

    Thanks Wyb - we'll try that. Internally they're on 100Mb fiber with only a couple of legs at 10Mb; where we had to use existing copper and Tutsystems. All his reports of slowness are with Internet access/download times - not with apps - seemingly no matter where within the network. I was...
  3. tneidepxe

    Help with unsatisfied Frame User

    In 12/99 we quoted and resold PSINet InterMAN T1 service ("full" 1.17 speed) to a customer, but during installation BellSouth absolutely could not provision as prescribed. After several attempts and delays, PSINet offered us 1.54 T1 Frame Conn @ 50% CIR instead. Its unclear now if...
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