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Recent content by tmac2414

  1. tmac2414

    Can Avaya Aura Contact center be utilized for SRG50 users?

    I know, pretty crazy request. They are considering this to monitor all of the users activity, particularly not answering the telephone.... Just wanted to know if it's possible, general info on how it would need to be configured and what the ramifications may be.
  2. tmac2414

    Can Avaya Aura Contact center be utilized for SRG50 users?

    I have an SRG50 at a field office thats connected to a CS1000M at HQ. At the SRG50 location a PRI is utilized for all DID and outbound calls. SIP is used for voicemail access and internal calls. Can I set up the employees at the SRG50 location onto AACC to monitor their activity? What would...
  3. tmac2414

    Alarm monitoring for CS1K

    How do I display the alarms on a CS1K that are sent to the systems SEB or IPT proble for remote alarm monitoring?
  4. tmac2414

    Changing Calll Park DN's on 1000E

    I got it. I had to OUT the Call Park Data Block then rebuild as NEW. Thanks STanleySteamer.
  5. tmac2414

    Changing Calll Park DN's on 1000E

    I want to change the Call Park DN's on a 1000E from 500-509 to 190-199. I try to change in LD 50 but SCH2387 tells me to turn off Call Park Option in LD 15. I go to LD 15 and SCH2386 tells me there are system park DN's? What am I doing wrong? REQ CHG TYPE CPK CUST 0 CPTM RECA SPDN 10 190...
  6. tmac2414

    Normal Mode Indicator for 1140 sets

    Is there a way to turn the Normal Mode Indicator OFF on an IP 1140 set? We are able to on our 1120's on-site but this option is unavailable with all of our 1140's.
  7. tmac2414

    Adding area code to SRG50

    Trying to add area code 219 onto an SRG50 that routes these calls through the 1000E. Where can they be programmed? On the 1000E?
  8. tmac2414

    Internal Call Forwarding trouble

    I have a user- ext 8301 who is out of the office and wants to call forward all calls to her backup- ext 8268. Her backup sits directly next to her. - Outside callers route/fwrd fine to the backup. - From my site we are able to 4 digit dial them via pt to pt T1. When we dial them from here...
  9. tmac2414

    MARP on 500 set

    That was it. Was set to NO. Works like a charm now- Thank you.
  10. tmac2414

    MARP on 500 set

    Yes, I can program the 500 set with another available number, just not 86501.
  11. tmac2414

    MARP on 500 set

    I'm programming an IP2004P2 set with unique numbers on key 6 (86501) and key 7 (86502). I want ext 86501 to hunt/fdn to ext 86502. To do this I'm attempting to build a 500 set for MARP (NOT a phantom) with 86501 ext and I'm getting a SCH0373 that tells me " Loop number does not match DN loop...
  12. tmac2414

    Call Pilot- MWI keeps turning on

    I deleted the MB and rebuilt. Still having the same trouble...
  13. tmac2414

    Call Pilot- MWI keeps turning on

    I've got a MWI that lights over night and there are no messages in the mb. When users goes into mb, light will go out again until the next morning. Tried sending real messages, then clearing with no luck. Searched system for matching MWI DN's and found none. No conflicts w/ SDN either. One...
  14. tmac2414

    Norstar- sending broadcast messages

    Got it- thanks!
  15. tmac2414

    Norstar- sending broadcast messages

    Thanks for the info. I would like to use the System Manager MB to do this but can I access this MB remotely to record or am I only able to record on-site? If not, then I may have to set up a distribution list.

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