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Recent content by TJ2005

  1. TJ2005

    Force agents to log in to make calls

    Hi All Looking at making some improvements to our CC runnings and was wondering if it was possible to set up Symposium (or the Meridian (opt 11) ) to only allow agents to make outbound calls when they are logged in. EG not give them a DN key on their phone set until they are logged in. Many...
  2. TJ2005

    Need to find DN routing to CDN

    Well, cracked it at last! Rightly so there is no DN associated - third party is routing it through a back door on their lease line. So voip routing direct to CDN! Thank you for all your help everyone!
  3. TJ2005

    Need to find DN routing to CDN

    Thanks Buddy - No act since no date. So no entry for 67!
  4. TJ2005

    Need to find DN routing to CDN

    Just found a brief bit of old documentation which lists the CDN as 67-5410. Does anyone know the relevance of the 67?
  5. TJ2005

    Need to find DN routing to CDN

    Well we could approach them and ask them, however, there are politcal reasons as to why I am not able to do that.... dont ask! Office politics - I just want to do my job!!!! waaahhh!!
  6. TJ2005

    Need to find DN routing to CDN

    GHTROUT - Just did an entire prt of all TNB's and searched for CDN - no records found! D'oh! I was sure there was going to be a CFW somewhere!
  7. TJ2005

    Need to find DN routing to CDN

    Thank trvlr - this is not a toll free number. It is an internal route used for overflow calls from a third party.
  8. TJ2005

    Need to find DN routing to CDN

    Thanks Utreg! 5410 is not in our DDI range (ddi's are 5000 - 5301) and it is refered to directly in the Master script via a Route Call 5410. Will try the call by call stats to see if I can see anything there. Good idea thanks!
  9. TJ2005

    Need to find DN routing to CDN

    Hi All I have a historic (pre-dates my time on this system) CDN in my Symposium scripts for which I need to find the DDI which routes to this CDN. I have checked the Symp stats and I definatly have calls comming in on that CDN. No sign of the CDN in the IDC table (Ld 49) and get the...
  10. TJ2005

    Full Channel Usage?

    Genius! LD21 is exactly what I was after! Doesn't resolve the problem but certainly points me in the right way for diagnosing the issue! Thank you!
  11. TJ2005

    Full Channel Usage?

    Hi All Meridan Option 11 I have an issue where by a lot of my Agents are receiving destination busy, but when they hang up and call again it is fine. I have 120 ISDN channels coming into the switch, currently have 70 agents making calls right now so capacity should in theory be fine! Is it...
  12. TJ2005

    Call Presentation Buzz has changed

    Have checked the CLS for Buzz and HEADSETS are plugged into the correct ports. Weird huh!??!
  13. TJ2005

    Call Presentation Buzz has changed

    Hi bigindian, FORC is set to NO. I have since found that this is only happening on two of my agents. Is it possible they have had a play around and managed to change something at the handset level? Thanks Tammi
  14. TJ2005

    Call Presentation Buzz has changed

    Hi All Up until about 10am this morning, whenever our ACD agents would receive a call it would make an audibal buzz on their handset (3905) to alert them to the call. However, at 10 this morning my switch got the hic-ups and had to be rebooted. Ever since then it would appear that the call...
  15. TJ2005

    Display of Huntgroup Name

    This worked a treat! Thanks John x
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