Recent content by Tigerrco

I have a client that would like to have callers enter in their zip code & then the Auto attendant/IVR would direct(transfer)them to 2 or 3 different phone #s. What Norstar solution will do this - is a Call Pilot or NAM involved?

My BCM client would like to know how to turn the system - wide feature back on(they say it was on at one time)that plays the date & time of the message first before playing back the voice message. Can someone help me set this up for all voice mail users?

Customer has 2 PRI's with SMDR - 6 & Trisys Tapit EX Call Accounting Software. Can I setup Forced Accounting Codes(3 digits) through Norstar so that user has to enter before making Long Distance call? Tapit can do Account Codes report if account codes are setup in SMDR. Thanks very much.

The Valcom control unit is V - 2001A. Is there an adjustment on Valcom unit? Norstar Lines are programmed for Auxiliary Ringing to be on.

We recently installed a Valcom control unit to ring several paging speakers on several incoming lines. It is working on the Compact ICS using Aux. ring port & ringing option. Can the contact closure duration be lengthened to allow for longer ringing time on the speakers? Right now it's just a...

I have a Compact ICS 4.1 Norstar with M series phones. Customer has voice mail on Line 1 with stuttered dial tone. Wants to have a visual indication when new messages so they don't have to keep picking up on Line 1. Can Norstar handle via software programming or do I need to get a 3rd party...

Thanks for your help. I definitely wanted to change the CCR prompt remotely with my out of town voice talent. Does anyone know of a creative way to do it?

I get a message when I try that that says this mailbox has been locked... So how do you unlock it?

For a NAM 4.1 I have always recorded the Main CCR Tree Greeting for Path 0 as well as Company greetings ONSITE. Is there a good low -tech method and high-tech method to recording remotely offsite, either over the phone or via computer? Thanks.

I use APC UPS solutions & I know some prefer other UPS manufacturers. APC has a unit they sell now that is a 1100 VA, 670 Watt solution. My question is how many Watts would following Norstar equipment require? : 10- Port NAM, MICS with 2 Station Modules & 1 Analog Module & DTI Card? I...

More Details: 2nd call into switch is where problem occurs so first the carrier disconnected their Channel 2 & then I Deprovisioned the 2nd channel of my PRI programming for BCM. Problem coninued & just went to Channel 3. Any other ideas out there of cause of this?

The problem occurs no matter what # makes the call, it's across the board. It also occurs if you call an Auto Attendant Line; Call Pilot doesn't recognize your selection or # for company directory. Problem generally occurs on the 2nd call into the company's main # at any one time. If I test...

Sounds like a good idea. Do you know what is currently available for a Norstar Compact ICS?

I have a prospect that has to have a larger dialpad than the T7316 provides. I believe he needs a system phone, so an analog phone of his choice on an ATA won't work. Any ideas or products out there that I can combine with the Norstar phone?

The carrier I work with is asking what can cause the Nortel BCM to not send a Q.931 connect message when station phone answers the call? My client has a PRI and once or twice per Hour(from different phone #s), the call is answered normally by receptionist & she cannot hear calling party but...