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Recent content by TheMitelGuy

  1. TheMitelGuy

    Cant login to IP Office

    1) First question would be - can you or them ping the IPO from the PC? 2) I recommend for testing that customers TEMPORARILY disable their PC's Window firewall and virus protection. AVAST has good anti-virus software (open source) and they have a neat feature I use pretty frequently (as well...
  2. TheMitelGuy

    Time off by 1 minute

    What is your PC using for time? At minimum, I would put the IPO and the PC on the same time server. If time is really important, have it update the time via NTP as frequently as possible. Most will allow you to do it as frequently as every 60 minutes. Time on the set is critical when it's...
  3. TheMitelGuy

    Twinning in Avaya IP Office

    This is exactly what I was thinking too.
  4. TheMitelGuy

    Two Questions - TDM-Based Sets

    Hello all, Happy Memorial Day Long Weekend! It's been some time since I've sold or installed an IP Office. It still remains on of my favourites (I go back to the first release and it was barely brand new). I just had two quick questions. I did look at Avaya.com, but I didn't see anything...
  5. TheMitelGuy

    3300 MXe II MIPS (L2 Switch Manager) not up

    Question - when was the last time the MXe II was upgraded? Our company found an issue where you upgrade the system (specifically on MXe IIs only) and the phone system will reboot and come right into service. The phone system will work for months (perhaps over a year), but then at some wild...
  6. TheMitelGuy

    Upgrade Mitel 3300 MXe III

    We have been very happy with Mitel's 72x port gateway - excellent for a project with a LOT of ONS devices. Haven't had any issues with it either.
  7. TheMitelGuy

    Voicemail Indicator Light for additional voicemail boxes

    Hello, I'm a bit confused where this item/ticket is at? If you have a shared line, let's say Sales Ext 645 and Support Ext 650, you can have a key for one or the other, or both, programmed on different set. As an example, perhaps the Sales Manager wants to monitor the Sales and Support...
  8. TheMitelGuy

    Hello does a Mi Voice business console works on a active domain controller?

    Hello, I'm unclear how you have the Mitel MiVoice Business Console installed? Typically in a corporate environment, the MiVB Business Console is installed on a Window 10 or Windows 11 PC that is active member of the company domain. Both the logged in user and the PC which is hosting the...
  9. TheMitelGuy

    Avaya IP Office - Unable to call specific number

    Just curious - is this issue solved or no?
  10. TheMitelGuy

    Cisco Ip Phone 7841, 7821 Delay when making call both inbound and outbound in sip protocol

    What happens when you terminate the string (digits dialed) with a press of the pound (#) key? Any difference - or is it faster?
  11. TheMitelGuy

    E-6000G-SUM1 - Port Programming Question

    Hello, I'm just curious about the E-6000G-SUM1. Is it possible to program each of the digital/TDM ports to a different manufacture/standard? As an example: Port 1 be programmed for an Avaya 6424 Port 2 for an Nortel Norstar T7316e Port 3 as an Panasonic DBS VB-44225 or do all of the ports...
  12. TheMitelGuy

    Mitel 5207 IP phones on MiVB 9 and 10

    I have the exact same situation with out 5235s. Everything works except for the softkeys. Wish I could find a way to make the softkeys work.
  13. TheMitelGuy

    I am looking for BCM50 rel6 Information regarding CTI to law firm billing software.

    I haven't logged into a BCM (anything) in a very long time. The BCM does offer SMDR data flow in real-time. I would think you should be able to have your legal CMS (Case Management System) import that data (again, in real-time) and look at the number of minutes and seconds and then bill it to...
  14. TheMitelGuy

    Voice Quality Issues

    Your contact center is Mitel Contact Center Manager (CCM) which, unless you are using the IVR ports or softphones for agents, doesn't really have much to do with call quality. If you are having Quality of Service (QoS) issues, it's probably either the trunking if it involves external calls or...
  15. TheMitelGuy

    MItel 6930 Broadcom upgarde

    So, once the phone has booted up and comes into service, at a random time the phone will up and reboot? Do I have that correct? If that is correct, has anyone ever noticed what was on the display before it rebooted? Have we tried moving the phone to a different LAN/switch port?
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