Recent content by TheMaskedMagician

Ah, I may have initially misunderstood your issue. I see what you mean now, and I agree—it does seem like unusual behaviour. In the past, I’ve observed that Softphones sometimes fail to send back a busy signal. As a result, the system continues to treat them as available—even when they’re not...

From the Help File: When an intercept condition is encountered, the system applies the intercept treatment configured for the call originator, not the call destination. If I understand this correctly, the SIP trunk controls the intercept treatment as the originator of the call and hence will...

Is the Digit Mod set correctly?

I am updating this while on the road, so the form names may not be accurate, but close enough. Caller ID will be from Class of Service. Make sure you have the option “Display caller ID on transferred calls” enabled on the CoS of the trunk and phones, and VM ports. You will have to upgrade to...

Check what you are sharing with other elements in the SDS sharing form. Not everything should be shared across the cluster, so make sure you only enable the things that should be shared. For example, the MiCollab would have nothing to do with Embedded VM, and because it does not understand this...

Correct, trusted service level does not consume a device license.

Use a trusted extension and call reroute it always to voicemail. Two things to remember 1) to tick the activate call flow option in the call flow. 2) enable transfer to any number in the voicemail option settings

Presuming you are using MiVB, the option is Meet Me conferencing, which is has very limited functionality and unlicensed. If you have a MiColllab server with the MiVB, then your best option is to use the AWV module that comes with it. This is a licensed moduled, and has more conferencing functions.

I am wondering the same

If you have a single IP (LAN), then your MBG config will be that of a DMZ deployment. You will need to be very specific with your NATing rules, Mitel has documented this clearly in the Engineering guidelines. Yes it is possible for the 4 scenarios you have outlined.

In Voicemail Option, you will find how many digit should a voicemail be. The default value is 3, so I think it’s throwing this error because your extension range is 4 but the vm is still set to 3. Make sure you set the value to match the extension range which in your case 4. Warning - if you...

Have you tried deleting the user and re-create?

Is this a new PC workstation or was an earlier version of console work on it before? If I can remember clearly, Console is not supported on some Windows’s version, like Home Edition lincensed, there is a compatibility list in MOL.

This is where export and import comes handy. Simply export out the RG form (Selected only) and then renumber the user according to your ring order preferences. Then delete all member from the RG then import the modified form.

If you choose to connect the systems back, then need to Sync the system back to SLS, sync with he DLM and do a blank sync between the MiVB members once you have the systems hooked back online. Critical LV means you are in hot water if you don’t fix it.