Recent content by thefeenix

Depends what type of Queue. If it's an ACD then certainly in Europe CDR for it is very buggy and you're best off using ACD reporting rather than CDR. Other types of queue check QREC is set to YES in LD16

Whilst the raw data from the Meridian won't show any dialled digits for the extension, if the CDR app you are using is any good it should be able to associate the extn record with the operator record and transfer the digits over. ie. there is a Start Record with the Operator and Trunk and the...

Check ICDA is on LD 10/11/12/27 Internal calls were only available from a certain release of software from Meridian, can't remember what it was though, it was ages back. An L record is indeed an interal record. Have a look at the start of the line of data coming out from the TTY. If all you...

It's almost definite that you will not be able to get a record for the intermediate call. Auto attendants basically screw up any chance you have of getting accurate CDR from a Nortel. As has been pointed out if you've got a dedicated route going to the far end LD then you could get remote CDR...

0216 - End Date 0952 - End Time 0010 - Call Duration (HMMS) 0000 - Metre Pulses 404 - DN or Trunk 1 680436 - Dialled Digits 1170 - Calling Party (Extn) 00 - Queue Time (Mins) Similar to Release 7 of MD110

Unfortunately it's not as simple as that to compare! You need to have an idea of what you're trying to compare first. If you're trying to compare a straight record count of all calls with other similar sized Healthcare Institutions and they don't have Meridians then what records are included...

What S/W stream are you using. What's a FORMPRINT of your SMDR options assignment? Earlier s/w streams you couldn't get individual operator stats for, later ones you can. You should get records of the format: 03/25 12:16 00:00:10 T101 *004 2800 ATT1X 2402 where ATT1 is in...

1, 3 and 7 normally - although some PBXs do need different pin conditions. Don't wire Pin 2 as you don't want to be sending anything back to the PBX. For very high quality cabling and up to a maximum of 9600 baud yep 150ft is your limit, on bog standard cabling you're looking more like 50ft...

As long as you've got CDRE package 151 enabled then check CLID is set to YES in LD17

1st record is a S(tart) record. Came in on trunk 10 went to extn 6101. The S bit means it was then transferred onwards. 2nd record is a N(ormal) record. Just a straight call from extn 2343, out over trunk 10 with dialled digits 19995567563 3rd record is an E(nd) record. The final point in a...

I take it the trunks do have PPM on them? (I don't know about the states but this is quite expensive in the UK and totally unnecessary to obtain accurate costs these days) If so set OPA to YES in LD 16, MTRO to PPM in LD 17 and PCDL to YES in LD 15

Have you got QREC set to yes for the routes in LD16?

When the CDRE package is equipped, the format DNxxxx is replaced by xxxxxxx to accomodate up to 7 digits

In the basic scenario a direct call to the station will show as a N(ormal) record. For a call that has been transferred via the operator, the operator record will show as a S(tart) record and the station record as an E(nd) record. Your call accounting software should be able to mark E records as...

Can you give the the data for the record in question, or are you not getting any record at all even against the extension that does answer the call? In theory in the third line of the record you should get an R to indicate presence of redirection after ringing. and if LAST is set to NO then the...