Recent content by tfolino

I worked with WatchGuard and changed the encryption level to Blowfish and disabled the QOS on the SSL-VPN policy and my call center agents can now hear fine, however, the callers are saying the agents are still breaking up. This is happening even on users that have 30MB of bandwidth, so it's...

I did verify that the ATT router, the switches and the Firebox are all set to auto-negotiate. Any other thoughts?

Matt, do you mean checking the speed and duplex on the softphone user's computer network card? The few I've just checked are set to Auto Negotiate. Should that be changed?

Ok I will try the CODEC change. I have not read that document. We have IP Office 9.0 but I may still learn some things from it so thank you.

Safecamusa, did you ever find an Avaya and Watchguard config example?

I have spent over a week with the vendor and also with ATT and I still have voice quality issues. I was hoping someone on the forum could offer some help.

The circuit is set to G711 so the vendor said the softphones need to stay at G711 as well.

I posted to the IP Office forum without response so I thought I would try the Watchguard forum now. We recently moved our computer room to a new location and installed a Watchguard XTM 330 and I deployed VPN SSL clients. We moved an ATT Flex reach circuit to this location and installed a new...

Not sure which forum to post this on. We recently moved our computer room to a new location and installed a Watchguard XTM 330 and I deployed VPN SSL clients. We moved an ATT Flex reach circuit to this location and installed a new Avaya IP Office 9.0 phone system. We deployed hard phones...

Thank you, I had looked at that but wasn't sure. It points to an attd (7000) which is no longer in use. Is there anyway to direct it to a VDN or Vector? I didn't see a coverage option on the attendant form and on the system parameters feature it appears to want only an annoucement or...

Hello. We have a Definity 3GSI version 11 switch. If someone dials a DID that is currently not active in our system it is going to a specific announcement in our switch saying we are closed. This is regardless of the time-of-day. Can anyone tell me how to track down where in the switch it...

Twice in the last 11 days our TN801B MAPD card has been flashing ESHUT and could not deliver calls to our agents. I tried a manual reboot but it hangs at OSINIT so I had to remove the card to reboot it. The server is in a comuputer room at another business our company owns (we used to be...

We only have one circuit since Summer, it's a Flex Reach circuit. We did used to have several different circuits but not anymore. Is there someplace i can check for how their outbound calls are routed? LIST TRACE 8072 time data 12:54:24...

You have given me a good solid lead here but I have a few questions. We have taken over a portion of business from another company and hired two of their agents. Our agreement was to show their Company Name and phone number on the caller-id. I just found out two of our existing agents that...

It happens to all toll-free numbers we try to call. If you press the brdg-call appearance on that phone you can place the call but not on the primary call appearance for those extensions 8072 and 8077.