Not entirely the same issue, but one of my users has a Dell that would run off the battery but not power up when on AC power. We took out the battery and the laptop powered up fine. A new battery did the trick.
I don't know the exact protocol which govern e-mail admins, but it might be possible to have the admin delete the e-mail from the user's inbox.
The only reason I hedge here is that I had heard of an e-mail admin how had been asked to remove messages before and it put him in a bad position...
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