Recent content by Terry206

I took over a Definity G3V8i system and have a problem with calls not following the coverage path to the last coverage point. The scenario is this: A call is transferred from Audix to an extension that is X-ported and has coverage path 8 assigned. The first coverage point in coverage path 8 is a...

Thanks Letman, I surfed the mailboxes and there was nothing in that field. I wasn't sure if that was it or not. Thanks Siforcum, I totaly overlooked that field. It was at the bottom of page 3.

I have a Defininty G3 V8i with an Audix slim. The Audix version is DEFINITY(R) AUDIX(R) System R4.0. I have 2 Attendant consoles in a campus environment and the building that has Attendant console 1 is being vacated temporarily. I have adjusted coverage paths and hunt groups so they don't...

Thanks for pointing me in the right direction. I looked in the frequently asked questions but didn't see any reference to this topic. I was able to connect to the RAD using the remote tools browser tool. I could see and change the installer password. I lucked out with though as I could not use...

Can you reset the KSU password using a feature code like you can with the starmail? If so what is the procedure?

I have a Defininty G3 V8i with an Audix slim. I had to replace the Audix and the Backup was corrupt so I programmed from scratch. Everything works fine exept the message lamps. The will light immediatly but will not go out for an hour or two. I can see from the logs in the Audix tht it has been...

Yes, I have a PRI circuit. this is pool A.

I have a NAM with Norstar Voice Mail 4.0. I am trying to set up off premise notification to a phone but the only choice I get when I come to Destination: is Ext. The class of service is 1 and I have pool A selected as the Outdial Route for this box. What else do I have to address to enable this...

I have a Merlin Magix 2.0 with Merlin Mail rel 3. It is a pretty basic set up with copper lines in Key Mode. In the day time lines 801 to 810 ring on Extension 10 and appear on all other phones. Line 812 is connected to a third party door box. This lines appears and rings on several phones. Most...

I have a Legend Ver6.1 with an Activoice VM. My customer is asking if she can have a different number of rings to VM on a per station basis. The only way I can think of to achive this is to have more than 1 VM call coverage groups. Is this possible?

As far as I can tell the only option when a caller takes no action in a CCR tree is hang up. I there a way go into a mail box if the caller does not press a digit during the greeting?

I have a MICS customer that wants his employees to use an account code for all calls and have it show up on SMDR. The closest thing I can see to an account code is a COS Passwowrd. Will this show up on the SMDR record?

Thanks, I will give that a shot. By the way, why do you need to use a different table for each area or exchange code if they are to be treated the same? just curious.

I have a Legend 6.1 customer with a T-1 broken into 2 pools. Pool 898 has the last 4 channels of the T and does not require account codes from the carrier(All others do). Right now this pool is route 3 in Sub-pattern A for tables 1, 17, and 18 with an FRL of 2. All fax extensions on the system...