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Recent content by telpozo

  1. telpozo

    AutoAttendant and Disconnected the calls

    Ok, I’m going to assume that this system is using analog trunks. Is that correct? If so, then it sounds like the IP Office is not recognizing the “Disconnect clear” signal from the carrier. In the Analog trunk settings of the IP Office there is a section for configuring the disconnect clear...
  2. telpozo

    Call On Queue with different languages

    Alright thank you, i'll take a look. Thanks !
  3. telpozo

    Call On Queue with different languages

    The 2nd reply is more appropriate to me,thank You Westi! About the first one i'm little confuse on the way to get the call on the correct locale. Thanks !
  4. telpozo

    Call On Queue with different languages

    Hello everybody,with VMPRO an Auto Attendant has been configured with 3 language options and callers also put on queue if busy,i have to do it like this : if a caller is in the English option the English announcement will be played in the other sense if a caller is in the Spanish option...
  5. telpozo

    Call Queue With VMPRO

    Thanks,but lunch it was an exemple . Imagine that the receptionists are busy by talking to a customer,not on the phone, but the Customer just standing in front of them discussing to something,it is on such case i want to put a caller on call queue . Thanks!
  6. telpozo

    Call Queue With VMPRO

    Ok,the HG is an rotary mode (the first post ringing and as is it an rotary mode the call is automatically forwarding on the next post ...). In the case all post are busy the caller will hear the announcement and will answer when users are free,on that step it's correct ! In the other sense for...
  7. telpozo

    Call Queue With VMPRO

    Manager R8.1/ VMPRO R8.1. Thanks !
  8. telpozo

    Call Queue With VMPRO

    Ok. Yes it is a HG call (the HG has four extensions) the first one ring after two times transfer to the next and and so one . Thanks,
  9. telpozo

    Call Queue With VMPRO

    Ok,could you provide me how to do it , for exemple if nobody is not available to answer a call ,the caller is put on a call queue,using VMPRO. Thanks!
  10. telpozo

    Call Queue With VMPRO

    Hello. There is a way to play a Announcement with VMPRO if no answer with a call (call queue...),i did it but it only when phone is busy. Thanks!
  11. telpozo

    E1 / T1 Conf.

    Ok,Sorry everybody for my misunderstanding for that feature or for all... but with the PRI trunk E1, i'm looking on how to route a part of numbers on an certain extensions while some are reserved to other particular extensions but every user can make outgoing call using. Thanks, Other suggetions.
  12. telpozo

    E1 / T1 Conf.

    Sorry ! I was doing all quickly,but i want to tell you,For a Pri trunk E1, i set an incoming call route for these different lines through the IPO,unfortunately i missed a lot of things on that configuration for the reason that only the numbers (Lines) that has been fixed on the IPO (Incoming /...
  13. telpozo

    E1 / T1 Conf.

    Hello,i have to set up a Pri Trunk E1 on IPO 500 V2,the system with the Trunk daugther card has already 8 channels, and 22 licenses is installed for that feature,in total 30 channels, correct ! but i got confused on the manager,between Pri 24 T1 and Pri 30 E1 what will best ?? (I heard about...
  14. telpozo

    MICS to MICS on two site VOIP Gateway

    Ok great,thank you both. I 'll take a look on that document. If i understand well once i know what port to forward for a gateway such as Norstar VOIP Gateway ,only one public ip will be need, otherwise i will need a public ip assigned to each site (eg. 2 public ip address,one for Site A one for...
  15. telpozo

    Music on Hold

    Alright,on the TFTP address field i put the @ of the computer running the manager IPO,thanks derfloh, i try both and still the bip tone,thanks amridll... i set it to MOH on the Announcement tab,about to see if the TFTP is active i do not know,how can i check that and to put the file onto the...
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