Recent content by telepath9465

Hi All: I have an S8300 system where even if I remove the partitioned group entries for routing regarding 911 calling, the 911 calls still go through. Consequently I can't change what I want 911 to do, which is translate to a 213 number that we use for that purpose. Where can the 911 dialing be...

The phones are all TDM, not IP, The IP addresses given to the gateways are all in the same subnet, not sure if that bears on local gateway PRI installed. But you could be right... I've seen something similar when you have a networked G3r with a trunk group dedicated to 911 trunks for the remote...

The trunk group doesn't put any trunk ports in an order like that. The trunks are in the group like this 1-23 of trunk group 1 are 001V3 1-23, then channels 24-46 are 002V5 1-23 and lastly channels 47-69 of trunk group 1 are 003V1-23. Then if a phone that resides on gateway 3 makes a call, it...

I have a strange system where I haven't seen this issue occur. Somehow, trunk group 1 has 3 PRI, one on each gateway of an S8300. The first is 001V3, the second is 002V5 and the last is 003V1. It would seem that wherever I place stations, determines which PRI that station uses for outbound...

Hello All: I'm an engineer, most typically Avaya or Nortel, however I have a lot of Shoretel administration experience. My problem is this, we have a site with this Shoretel IP voice switch SG-60/12. I used to RAS to a modem number, then IP into the Shoretel using Internet Explorer (or the...

Hi, I'm trying to upload files remotely to an S8720, the first thing I notice is that the IP address of my RAS dialup, is a different subnet than the IP addresses of the announcement boards in the PBX. When RAS'd, I cannot ping the IP addresses of the announcement boards. Is doing this even...

Yes a factory Default

I need to default a database off a processor, does anyone know the process of defaulting a Merlin Legend, any help will be greatly appreciated.

The customer is complaining of cutting out (not half-duplex speakerphone) through the handset, intermittently on all call types, including office to office and internal to VM. I haven't gotten feedback yet, I chose to power down the control shelf and reseat the control cards. I wasn't sure which...

We were trying to restore a backup, that was converted from 6.1 to 7.0. After much problems like a DID card being in slot one, we were able to get to the point at which we could begin the restoration of the backup, it would get half way through, then dump me out stating: "Restore Aborted, too...

I have a customer, they state a call comes in to x3001, then covers to point 1 of a coverage path (x3133) Extension 3133 is the support person for x3001, they then state x3133 places the call on hold. Walk over to x3001 and the call is sitting on hold of the first call appearance of x3001 and...

Thanks, Looking

Yes, I've built my own box and tested, the pilot number to VM allows access by me (who is remote to the PBX)to my VM box. I also get the outcalling call from the VM system, but that call doesn't break it's greeting with DTMF tones, the pilot number does.... Definitely isolated to the outcalling...

I turned up the outcalling feature on an S8300 running the IA770 application. I've got the IA770 outcalling when a message is received, but when it calls, the interface you get is supposed to let you log in and retrieve the message right there. What actually happens to me, is that I can't break...

I'm just starting to get my teeth onto MAS Applications, my customer has many users who have applications running for personal users to offer choices when hitting their VM. I've been able to create these applications, change COS on the VM boxes, deploy the applications and analyze them...