Recent content by TelecomHeadache

No IP Agent does not support NAT Addressing. We did the same thing by sniffing from the PC and from the PBX and the packets are sent to the PBX but will not return. TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent "If the phone...

I am posting this info in the hopes it is what you are looking for, if anything it may prove usefull for others who may need the info anyway: Equipment required: TN799DP configured for 100mps for best results. 1. You must configure the pc as a node in the S8700/pbx. You need the ip address...

I have two stations (CallMasters) that are used for both business calls and personal calls. I would like to give the option to activate call forwarding for only one DID number to a cell phone when the person walks away from the phone, when they return they cancel the call forwarding. The...

I just wwanted to update this question with more detail. I am looking to use the MS Outlook Auto-dialer with a digital phone. Is this possible and how do you set it up? Thank you again. TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent...

I have a Plantronics CS10 Cordless Headset that I am trying to connect to my CallMaster Phone. Anyone know the channel I need to use and is there anything I should set on the Station form as well to make it work? Thank you in advance. TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS...

Ok I cannot sem to find any How-to information in the Help files for MS Outlook 2000 or 2003. I am looking for the hardware set up portion specifically. I have a modem on my laptop that does work. But how do you connect the phone portion or is it just a headset connected to your PC? I want to be...

Where, when, how, version??? TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent "If the phone rings, could you please answer it ?"

I wonder if you can help me with a query on message wait lights. I have an analog telephone with a message wait light which I want to make compatible with the Definity PABX (I beleive the analog ports are being programmed as 2500 telephones). I need to know the specifics of the signal which is...

Ok this was what I like to call a "PEBKAC" issue. The extension number written on one of the stations was incorrect. Go figure, I called the extension as a last check and it did not wring so I figured out that the extension that was labeled was incorrect. I checked the pickup group and...

Ok we have this set up with Call pickup on another two phones and it works. When the ACD call comes in, the Call-pck button will flash and the non ringing phone can pickup the call from the wrining phone. The two phones in question used to work but suddenly do not. TH - Administrator for...

I am not sure if this is ok for you, anyone else want to comment on my suggestion by all means do so but here is what I have. The vector off the main PBX DID (the Main Office phone number) has an announcement asking the caller to select 1 for the extension of the party or 2 for the name of the...

Ya thanks, I tried that and it failed. I want the ability to simply hit the Call-pck button while it is ringing on the other phone. We are dealing with less then schollars here who need it as simple as possible. I'll take any suggestion. :-) TH - Administrator for...

Ok I am missing something here. I have a pick-up group created with two station ids in the group. I assigned the Call-pck button on both these stations. Now I call the main phone number that will hunt to one of the Agents the stations belong to and pressed the Call-pck button on the non-ringing...

I think you are looking for <check skill> with <oldest-call-waiting>. The line of code should be something like <<check skill ## pri M if oldest-call-waiting > ###>>. TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent &quot;If the phone...

What is announcement 5721? This could be a message in case steps 1 - 7 fail, then it is used as a fail over process which looks like it uses the voice mail system as the fail over. Sorry I would need to know what the announcement is before I can say for sure. In passing, the time of day can be...