Recent content by TechJimF

The thing I did not like is that with Domino as the backend, the user with have the actual message in their mailbox with the wav attachment, then receive an additional email with the speech to text conversion. Plus as you said the expense, the yearly subscription wouldn't fly with upper management.

Yep, that's what I found out. We're going to skip the speech to text. Thanks, Jim

We are going to be upgrading our aging MM MAS/MSS to MM 5.2.1 with Domino backend to start taking advantage of unified messaging. I know with this solution the voice message is stored in the users Notes mail file and the user can listen to the attachment from a PC or Blackberry, etc. What if...

Murph51, Did you solve this problem? If so could you share your solution. I have the same problem. Thanks, Jim

How about a real time data point in CMS? I have tried customizing an agent group report using: HOLDTIME - From agent tables "The time spent by callers on hold. HOLDTIME is the time spent by split/skill ACD callers on hold. HOLDTIME includes HOLDACDTIME. This is a cumulative item." ACDONHOLD...

I know about ACW and automatically making agents available or auto-in after a predetermined time, we currently use it. That's not what management is asking about. What agents are doing is putting ACD calls on infinite hold. We use multiple call handling on the hunt groups and the agents take...

Management wants a way that if an Agent puts an ACD call on hold at there phone after answering it out of queue that after a predetermined amount of time it can automatically be transferred. Is this possible? We are running in to an issue in which we have multiple call handling turned on and...

I know, that is what I'm running into. But when we first implemented EAS in our Call Center in 2003, it was restricted (then I did not need it restricted). I found my notes that said if the COR of an extension is not allowed to call the COR of the Agent ID, the Agent ID can not be logged into...

No, I want certain extensions to be restricted from logging in with certain Agent IDs.

I would like to restrict certain extensions from using certain agent IDs. I can easily use Tenant Partitioning but would rather use CORs. The agent IDs are not using passwords (I know that would be another way but a change for the users) but have not been able to get it to work. Any ideas? I...

Changed the 2nd DNS entry to an external DNS server in the 'DHCPD'. Worked fine. Thanks, Jim

Can this section be used? dns server-group DefaultDNS name-server 172.xx.x.x2 name-server 172.xx.x.x1 domain-name xxxxxx.com Add external servers to this group then have: dhcpd dns 172.xx.x.x2 172.xx.x.x1 interface inside point to the ASA default gateway to provide DNS from the...

This is my scrubbed config: : Saved : ASA Version 8.0(4) ! hostname XXX-XXX-ASA11 domain-name xxxxxx.com enable password xxxxxxxxxxxx encrypted passwd xxxxxxxxxxxxxxxx encrypted names ! interface Vlan1 nameif inside security-level 100 ip address xxx.xxx.xxx.xx 255.255.255.248 ! interface...

I'll provide it later tonight. Thanks, Jim

Setting up ASA 5505 with split tunnels behind cable modem using DHCP from ISP. Everything works fine when the tunnel is up. But if the tunnel should get disconnected, DNS does not resolve for internet bound traffic. I know that DNS is being provided by our internal DNS servers and when the...