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Recent content by teching123

  1. teching123

    queuing/annoucements

    announcements on - checked first checkbox for wait before 1st announcement time is set to 20 seconds post ann. tone is set to music on hold 2nd ann. - checked wait before 2nd annc. - set to 25 secs repeat last annc - checked wait before repeat - set to 45 secs
  2. teching123

    queuing/annoucements

    I am having an issue with using announcements in a queue. I was told this was an issue in 4.2.14 and to upgrade to 4.2.20 - this still did not fix the issue. The customer wants the first msg to be played, hold music, then the second message to be played 2 times. Simple enough, right? None of...
  3. teching123

    4412 4.2 Call Waiting

    I tried internal and external, they get the alert tone, but no caller ID. Very weird.
  4. teching123

    4412 4.2 Call Waiting

    They are using a 412, not a 500.
  5. teching123

    4412 4.2 Call Waiting

    I have a customer who recently went from 3.0 to 4.2. They are using 4412 sets and since the upgrade caller ID does not flash on the screen for call waiting. They are still receiving the ring to alert them, but no caller ID flash. Does anyone know if this is a function that went away for 4412...
  6. teching123

    2 Voicemail Pros in SCN

    I did try this with line group set to the IP line outgoing group, it does not work either. I'm wondering if its possible at all.
  7. teching123

    2 Voicemail Pros in SCN

    What would you do if someone at SiteA wants to directly transfer to SiteB's voicemail? Can you do that? Using the typical #Extn shortcode won't take them to the right place.
  8. teching123

    Embedded VM leaving auto attendant as message

    They are just using the Messages Button from the phone. She said whenever she goes in to check a message, she will get a normal message, then the next message will be the auto attendant, and it has also been someone else's greeting.
  9. teching123

    Embedded VM leaving auto attendant as message

    I have a customer using 4.2.4, IP500 with embedded VM. They called in stating that sometimes when they check their voicemail, it isn't a message that is left, but instead it is the auto attendant. Has anyone ever heard of this happening?
  10. teching123

    Auto Attendant playing on lines

    I have never come across this issue before and I am hoping it is a line issue rather than software, but here it goes. I have a customer with an IP500 running 4.1.12 with embedded VM. They have 3 rollover lines with an auto attendant answering full time. They say they will be on a call, hear...
  11. teching123

    centralized voicemail auto attendant

    The hunt group is on the remote site, and yes a shortcode was created on the main site for the hunt group. The remote site also has it's own trunks.
  12. teching123

    centralized voicemail auto attendant

    Also -- I am running 3.2.54 Admin and 3.2.28 VM Pro.
  13. teching123

    centralized voicemail auto attendant

    I have the scheduling set up using voicemail pro. That isn't the problem, I can't get the calls to reach voicemail at all... I can't even get all calls to hit an auto attendant. Is there something I need to program on the Main site's switch to get the calls to stay in VM from the remote site?
  14. teching123

    centralized voicemail auto attendant

    We have recently deployed a small site onto an existing customer's site. The SCN seems to be working fine, the two sites are able to dial eachother, and the users at the remote site are able to reach voicemail, etc. The only problem I am having is with the remote site's auto attendant. They...
  15. teching123

    IPO 406V2 resets to factory defaults

    I had this happen when I was running Manager 3.2 on my computer, and the IPO was still configured at 3.1.65. I was only making a small change in the system and when I merged, I lost the entire config. I was able to load the config back on to the system, but I've been scared of it happening...
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