Recent content by tarm

-gforce9- I haven't watched the boot sequence yet but the voicemail does appear to be completely functioning (except for the problem of course) the release is 3.0.

-AlquestTech_ Yes, I thought of that one also. It doesn't pick up when forwarded to the B1 DN.

-lugerlover- When you do a feature 985 it displays the B2 DN. However, I cannot do a fna to that DN because it is the B2. The system just will not take that number in the "FORWARD TO:____" field.

I think I just talked with someone with a similar problem. They found that they had to go into the programming via the sets (not computer) to get to "Tree 9" and take out the mailboxes. Apparently that tree is some kind of dumping ground for that stuff and you cannot see it from the GUI interface.

Hello all, I've got a good one. Recently installed a CP100 on a MICS5.0. (replaced a flash 2) I have found that the CP is only seeing the B2 DN of whatever port it is connected to (F985). As you cannot do a Forward No Answer to a B2 extension or really do any sort of programming at all with...

Having a major issue with 'call forwarding'. Does anyone know of any glitches with this software that would not allow this application to work? I have tried everything and it just won't work. Please HELP!

Hello everyone, have a problem here thats driving me crazy. Have a MICS4.1 with a PRI circuit. When an extension is set to forward to an external number (cell phone, etc) and is intercommed from another extension the call will forward to the number specified. However, when the Extensions DID...

Thanks for all the help guys. It turns out we went in the same direction as ptstechnician suggested. I am now having them use the F982 and MODE option to move it in and out of the night routes.

This call center does not always open and close at the same time everyday so we are looking for manual control of the day and night greetings.

Hello everyone. We recently installed a MICS with a Callpilot 150 with the basic call center. We're having a problem where whenever the front desk puts the system into Nights a message is kicking in from the system before the night portion of the Call Center kicks in. The message is "The...

Hello everyone. I have a MICS 4.1 with a t1 circuit for voice. All of the DID numbers for this system are ringing to the same extension (221) no matter what I do. I've set the primesets for the target lines to the correct extensions. I've set the lines private to their correct extensions...

The MICS is 6.1 and the NAM is 4.1

Have you tried going into the CP through a hub instead of the crossover cable? I've experienced a lot of trouble going directly into callpilots and its usually related to ip configurations or ip address setups. Going through a hub and then into a CP clears up those issues.

Has anyone heard of problems with the "Dial By Name" feature 960 and T7316e's? Apperantly this feature is only availabe on the NAM and is or was made by Cintech. I have a customer that just moved over from M-series phones and they have reported that the T-sets do not allow them to use this...

Our customer was recently upgraded to a MICS with 6.1. When a call comes into the system it is answered by the receptionist and then transferred to an extension. When the receptionist is on a call and a second call rings in she is unable to transfer the call when the second incoming call is...