Recent content by takmsdsm

Doug and John, you guys were awesome. I hope one day i can help someone out as much as you guys do. I havent felt like such a noob since i started playing with computers 15 years ago. Whats a dos prompt? I got picked for this position a couple months ago because i have a background in IT, but i...

Awesome, i just rebuild RLI 8 with FRL of 0 (i dont know why it was set to 1 anyways, maybe i was reading something wrong) and now it works. You guys are the greatest. I owe you a million thanks. I was losing sleep over this stupid thing.

So i will have to out all my inbound trunks and rebuild them with a NCOS of 1? could i just change FRL to 0?

With 6 as the NCOS, i still get the busy tone.

TN 013 0 00 00 TYPE TIE CDEN 8D CUST 0 XTRK XUT LDOP LOOP TIMP 600 BIMP 3COM TRK ANLG NCOS 6 RTMB 12 1 TGAR 1 SIGL LDR STRO WNK SUPN NO AST NO IAPG 0 CLS CTD DTN CND WTA LPR APN THFD P10 NTC TKID DATE 14 JUN 2006 I notice some differences on yours as well... your...

so i change the NCOS on my trunk card 13 0, NOT on my inbound? and what do i change it to? 6? anything but 0?

what do i need to change the NCOS to?

and i have to say thank you to you guys again. i have learned so much in the last 2 months.

Not sure what you are looking for... but here is a print out of the rdb, is that what you wanted?

i think i owe you all beers. btw, john, the outer banks and the south carolina coast is a beautiful area. i have family there.

lol sorry guys. like i said, im new to this and i work for a relatively small company, so a vendor and tech support is something we cant afford just yet. John, where can i find the information you are looking for?

the fax server is attached to a "faxboard" which converts the trunk to analog line i believe... I am not too familiar with the hardware. but it works internally, so all signs point to the PBX then. Here is a picture of the fax setup.

I set up a quick acd with NCFW with the ACOD, it still does a busy tone.

is there anyway just to disable that feature instead?

ok here is a strange thing. i had xxx-xxx-4020 going to my test acd. i know this number works from the outside. i outted the ACD from this number and then did a dsc to it to my RLI. it rings busy.