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Recent content by szaidi1

  1. szaidi1

    Extracting number of Audio files in ACR and CRS

    I need to extract a report in which we need to tell the total number of audio files are there in ACR and CRS yearly. Like how many files are there in 2016, 2017 etc. Any help?
  2. szaidi1

    VMPRO Recordings Administrators License

    OK got it. One more thing, if out of 100 users, 30 are IPOCC agents then we do not need VM channels for these agents for call recording, right? IPOCC agent license covers call recording?
  3. szaidi1

    VMPRO Recordings Administrators License

    We have Avaya IPO Server Edition (v. R10) with an additional hard drive for call recording. Question is what licenses are required to record calls for 100 users. Do we need VMPRO Recordings Administrator license or 100 ports recording channel licenses or both?
  4. szaidi1

    Avaya SE hardware failure

    Had a SE Primary server 9.1 hardware failure. Got a similar server so I just took out the hard drive from faulty SE primary server and put it in pare one. Everything seems to be working fine. We have v2 as an expansion module. I thought licenses would go invalid as they are based on mac...
  5. szaidi1

    Hunt group message waiting indication

    I do not know if MWI has anytihng to do with Voicemail On being ticked or not. I also ticked voicemail on for both HG and users but no success.
  6. szaidi1

    Hunt group message waiting indication

    Tried both on Soft Phones and 1608 IP Phones. Hunt group name ABC is in members' source number as HABC but still no indication on soft phones or IP Phones. I am using a call flow having Leave Mail box where destination is hunt group ABC mailbox. As i said, messages are going to hunt group ABC...
  7. szaidi1

    Hunt group message waiting indication

    Ok just read in system status about Message Waiting...If the user has an unread mssage, this will be On. If the personal messages have been read, this will be Off. So I guess it has nothing to do with settings. Could you please tell me what am I doing wrong? There is no MWI on agents phones...
  8. szaidi1

    Hunt group message waiting indication

    Just noticed that in system status, message waiting for softphones 210, 211 212 is showing off. How to enable it?
  9. szaidi1

    Hunt group message waiting indication

    Hunt group name: ABC Extension: 218 Members: 210, 211, 212 On hunt group voicmeail tab, voiemail code 1234 is also given (do not know if it is necessary or not). Source number HABC is added to all three users 210, 211, 212. VM pro is in IP Office mode. Avaya IPO version 9.0 But there is no...
  10. szaidi1

    Transfer back to the receptionist

    Receptionist answers an inbound call and transfers it to user 709. Customer wants this transferred call to return back to the receptionist once the caller is done talking with user 709. And yes they don't want 709 to transfer caller back to the receptionist once done talking. More like...
  11. szaidi1

    CCR Capacity

    Well that opinion is based on observations. Pretty much every call center I know of does call recording but may be you have a different experience. Each to their own :) Just that customer finding the fact that they can log in up to 150 agents in CCR makes it difficult to convince them to move...
  12. szaidi1

    CCR Capacity

    Statistical application for you may be but Avaya likes to call its advanced edition license a call center suite. Even worse, customers usually go with Avaya. And never said that call recording is a part of ccr but an essential part of call center. And I think only upto 30 agents can be logged...
  13. szaidi1

    CCR Capacity

    Misleading becuase call recording is one the essential parts of call center solution. So if Avaya claims that its advanced editon supports up to CCR 150 agents then it should have increased recording channels as well. Like I said, this tall claim of supporting 150 agents should have come with...
  14. szaidi1

    CCR Capacity

    Well customer is using CCR for some years now and gradually they have increased the number of agents. Now they have this avaya advanced edition brochure which states that it supports upto 150 agents. Avaya should have added a note or something that CCR is intended for small sized call center...
  15. szaidi1

    CCR Capacity

    According to doc, advanced edition supports up to 150 agents. And you can get up to only 40 VM channels if using VM PRO. So if 70 CCR agents are logged in and 50 of them are on the call, then only 40 calls are recorded assuming all VM channels are reserved for recording. It doesn't make sense...
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