Recent content by Syphis

I have users on a 3300 that are not very observant, they invoke a direct page and forget to hang up the phone (5304 & SIP wireless handsets). Is there any way to see which extension is using a direct page key? Or a better way to program internal page zones so i can see who is initiating the...

If you have a 6.0 backup you can do this. Just dont change any hardware during this process. You can downgrade the software by crashing it. First I would backup the current 7.0 before you start. Then restart the system, when the system comes up do a **startup. While its is doing a startup pull...

Do you know what type of ACD you are working with? Prelude, minuet of cimphony? It sounds like 2330 is your Queue DN. On Norstar you can not dial the ACD DN and get answered, a call has to presented to the ACD, either manually or blind transferred. If you have a monitor connected to the Nam, it...

From what I can understand you do not want the door phone to leave a message in the general mailbox? If so you can assign the trunk (line 004)to hunt group and have the hunt group ring the sets, this way it will never FNA into a mailbox. Just remember to remove the prime set from line 004.

You can...but you need to use an IP set, I 2000 series phone. Not sure of the Nortel branded Netlink sets though.

Ok here is the situation. I have a site where I've tried to use the SWCA keys F*521 - F*524. After answering a CO call, I would place that call on *521 (call 1), I would go to another set where the same SWCA keys are assigned and retrieve that call and it works. The problem is the SWCA key is...

When I beta trialed this product I simulated the same situation between a MICS 5.0 and BCM 3.0 and it worked fine. I did need to have a six port combo card in the MICS so i could dial straight across to the BCM. Both cards on both sides were set to auto answer, and I used an absorb length of...