Recent content by Swiney52

There are a lot of issues that can cause the APNS to not work correctly. One that just popped up within a month is needing to install the Sectigo cert on the IPO. You should be able to find the instructions to do this on the support site. If not open a ticket with Avaya and they can help you out

I have not had this issue on a LAN but multiple times when trying to get phones to work remotely I would get random issues and the IT guys would swear it wasn't the firewall/port forwarding. As a quick test I would have them open everything on the firewall/port forwarding and magically the...

In the Call Details you want to make sure you have a separate entry for the incoming group and outgoing group. This is how I configure for the incoming group. This could differ from what you have depending on the carrier. This is how you want to setup the outgoing group. Then go to...

While these are all good suggestions, if it were me I would get a 50 pair feed ran to each IDF. I think this would be more cost effective and is the right way to do it. It saves the customer in the long run because every future system they put in will benefit having the feed cables and not...

I think I misread the issue. I thought you said it was showing the primary line of the extension 8 times but now that I read it again I see it is showing the same buttons on the main screen as on the JEM. I think the J159 does this as well. When you do a transfer and press a user button in the...

For some reason I have found by default a lot of times there are a bunch of extra primary line appearances. Go to users-> Device & Numbers -> Presence and then remove all the primary line appearances that you don’t need. The extra one’s usually start around button 15. This should take care of...

So I have an Officeserv system that was working but now all the phones say "server not responding" I have link light on the LAN port and the SM/MC light is lite solid but the run light is off. I don't know if this would be an issue with the processor or SD card. I'm thinking the SD card is fine...

It's been a couple years since I did the upgrade. I used the web backup but I also made sure I had backups of the configs from manager as well as separate VMpro backups just in case the web backup didn't work I could restore everything individually

I upgraded from a physical server to a virtual server on an earlier version of 11.1 and didn’t have any major issues. We did the upgrade after hours so we were able to remove the existing server from the network before brining the new server online with the same IP address. I’m not sure what...

If it is a standard 25v or 70v paging system you should be able to jump off of an existing speaker as long as adding an additional speaker doesn't put you over the total wattage of your amp. 16awg should work as most systems run off of 18awg. Also depending on the environment you may want...

The workplace app allows you to do this

I think the first step would be to install Manager and try accessing using that instead of Web manager. What version is the IPO?

You would not be able to put the hosted extensions in a hunt group with you IPO extensions. If you get the IPO connected with the hosted system it will be SIP trunks that allow you to talk to the hosted system. The only option you will have is calling the extensions on the system. There is a...

I think a lot of the info has been covered so far but this is a guide that helped when I was first learning IPO