Recent content by svhtech

MSB only works if it activated before the call comes in.

This thread from 05 is not much help. CS1000, 7.6 thread798-1110028

I'm using several of these on CS 5.0, does anyone know if there is a way to change the soft keys on the phone? I want to able to put a caller on hold without having to hit the Function (FCN) button to get to the Hold key.

Excellent, Thank You! “Simplicity is the ultimate sophistication.” Leonardo da Vinci

I use double sticky tape to hold the lifers on. Just be sure to clean the greasy phone well, I use alcohol wipes, before you put the tape on.

Has anyone found a clean way to insert a Pause in a dial sting and have that set up as a DSC or SSC to be available to everyone? I have a 1000M with 5.5.

We have about 30 2211s and two 2245 running off of a BCM 50 until I can move them to my CS1000 5.5. The BCM, 2245's and 2211s are all up to date. We were having the problem with "Watchdog Time Out" but we haven't seen this since we've implemented QOS throughout the network. I am still having a...

Beautiful! Thank you!

When I have “Reporting “ and “Associated “ Supervisors set up for an agent or agents and the Supervisors log onto their respective desktops only the Reporting Super. can see the RTDisplays of their respective agents. The Associated Supervisor sees nothing. Both Assoc. and Reporting Supers have...

That worked! Thanks for your help Doug.

I'm also finding that after typing ****, it does not go to the carrot until I hit Enter. And when printing a long list of something typing **** does not stop it. I have to type STOP. Any clues ?

D'OH! how did I miss that one. Thanks!

Something changed. My VT520 started doing double line spacing and other strange things. I went into setup and tried to fix it and of course things got worse! :-(. So after many changes and finally going back to factory defaults on the terminal, then resetting to 8N1 2400, VT 100, adding the...

This may be a little too far out but, I had a similar problem once and what was happening was the user added a headset to their 3905 and plugged it into the handset RJ on the back of the phone and then plugged the handset into the side of the phone. Both hand and head set worked at the same time...

3905's are made for Headsets but you can use a handset. Just plug the handset into the middle RJ (the headset one) on the back of the phone. You may have to press the Headset button on the front of the phone. You won't get dial tone from the ACD ext. that is for incoming only. If the user wants...