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Recent content by suprmario

  1. suprmario

    IP Office upgrade to 9.XX latest..

    OK, thanks! I will load the 9.0 license while in 7, as recommended, then upgrade to 8, then to 9. Thanks a lot.
  2. suprmario

    IP Office upgrade to 9.XX latest..

    Hello, this is what Avaya Tech Support is telling me: Go from 7 to 8 first, no upgrade license is required. While in 8, apply 9.0 upgrade license. Upgrade to 9
  3. suprmario

    IP Office upgrade to 9.XX latest..

    I found out that 7.0 to 8.0 is required, prior to 9.0 but it does not mention if a 8.0 is also required.. any ideas?
  4. suprmario

    IP Office upgrade to 9.XX latest..

    Hello, can I upgrade from 7.0 to the latest 9.XX straight? Or I have to upgrade to 8.XX first? I've got a 9.0 upgrade license already. Can I just load the 9.0 upgrade license and go from 7.0 to 9 directly? Thanks!
  5. suprmario

    IP Office 9.0 with UC Module and SIP trunks

    Hello, I am having issues with DTMF tones. The # and * keys are only detected about 50% of the time, when it fails, it just drops the call. I can in, dial # (company directory) while listening to the AA, it works about 50% of the time, the same with * to access voicemail. Any ideas? I am using...
  6. suprmario

    How do I change IP Office to 4 digit extension?

    My extensions are currently 221 and up. I need to change them into the 7000 and up range. I've got 4 TCM-8 cards into the base, with 2 analog trunks cards. I am using IP Office 500 v2, 7.0
  7. suprmario

    UM Keycodes

    No, UM and VM licenses do not have to match.
  8. suprmario

    BCM450 keeps rebooting by itself

    Wondering if this could be related to a bad AC power outlet.. I will change it just to make sure.. Other than replacing the whole system, what could cause this system and how could it be fixed?
  9. suprmario

    BCM450 keeps rebooting by itself

    Every 2-3 days, this BCM450 just goes down, for no apparent reason. These are some of the errors: 54005 Mrs:: Shutting down due to MPS communication failure 53005 Mgs:: Shutting down due to MPS communication failure 43011 Lost connectivity to the switch 52004 **ERROR** FUMP channel not...
  10. suprmario

    BCM450 Services stopping

    I am having the exact same issue on a BCM450 6.0, services go down, phones flash, calls drop, then it recovers by itself. These are some of the error messages: 50064 The Media Path Management sub-system unexpectedly became offline - terminating 54005 Mrs:: Shutting down due to MPS communication...
  11. suprmario

    Panasonic TDA30, basic question

    Thank you! So press pgm button, enter 00X, where X=1-9 will add a line button to the phone.. Don't I have to enter any password? 1234? Also, once I add the line buttons, how do I make the phone ring those lines in incoming calls? Thanks a million!
  12. suprmario

    Panasonic TDA30, basic question

    How do I add line buttons to the phones? I am using XT7630C-B phones. The phones already have 3 C.O, line buttons that work fine. We ordered 2 more analog lines, which I cross connected to the system but I can't find instructions on how to add more line buttons to our phones..! I know it must be...
  13. suprmario

    dialing from call log.

    How would I "move" to the number in the log dial? I can only select "next", but I can not move or rearrange the numbers.. Could you please elaborate? thanks!
  14. suprmario

    dialing from call log.

    I've got "log all calls" enabled, it works. However, when I try to "DIAL" from it, it only dials 7 digits, not the 10 digits. The city code appears in (brakets). How would I make the BCM400, 4.0 dial all digits? Thanks, Mario
  15. suprmario

    BCM 3.6, intermittent issues with "Fwd no answer to"

    Go into the DN and choose the Outdial Type to be Pool 1 (1 for Pool A) that way the system will choose any available line on that pool, as opposed to selecting a particular line.. I am guessing it won't work at the moment if line x is being used, so selecting pool should help.
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