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Recent content by subric

  1. subric

    System State = Syncing forever

    Fixed- replaced CP4 card, because the old one stopped powering up reload software - done I love nortel!
  2. subric

    System State = Syncing forever

    Hello, I got this error on the PBX today SRPT024 CPM: CPM started protected memory sync. SRPT021 LCS: hsp state changed from LcsHspStUp to LcsHspStDown. SRPT049 DR: Master asked to stop updates. SRPT118 CM: Server connection lost. SRPT110 CM: Primary client connection established. SRPT023...
  3. subric

    LD 117 stat serv no SS leader

    nevermind, I think we figured it out
  4. subric

    LD 117 stat serv no SS leader

    We have two COTS servers here. In the Element Manager, it shows the first one as LEADER, but when you do stat serv in LD 117 in the Call Server, it does not show a LEADER Any ideas?
  5. subric

    Cannot retrieve on hold calls

    We've been having this issue where the customer cannot retrieve calls on hold. It is happening randomly. They are using CTI with genesys for call routing. So it's on a soft phone. Today, I captured several calls which have failed to retrieve the held caller. Every time it fails, I noticed the...
  6. subric

    AUD328

    Ok I got the correct TNs. The documentation says AUD0328 Agent is not active on an ACD call. *CRINFO. Action: Darken ACNT lamp, idle CR and clear pointer in agent's block. I am not sure they mean by Darken ACNT lamp, idle CR and clear pointer in agent's block
  7. subric

    AUD328

    ok thanks I will check it out
  8. subric

    AUD328

    Ok, But why would it say it's on a TN that does not exist?
  9. subric

    AUD328

    AUD328 0712BE23 00000C36 00000002 00001444 00000000 00000000 00000000 AUD328 0721B022 00000C36 00000002 00002483 00000000 00000000 00000000 AUD328 0753B9E6 00000C36 00000002 000008F2 00000000 00000000 00000000 >ld 32 NPR000 .conv 0712 => 004 1 04 18 .conv 0721 => 004 1 08 17 .conv 0753 =>...
  10. subric

    Echo on BCM50 expansion, not on main cabinet

    Customer has a BCM 2.0 with 4 lines on the main cabinet and 4 lines on a GATM4 All sets are IP phones It seems when I use the lines on the GATM4, the IP phones have echo, it seems to pick up background noise as well But when I grab a line from the main cabinet, there's no problems. The echo is...
  11. subric

    BCM and NICE Call recorder

    Does any one know if you can integrate NICE call recorder with the BCM 50? If so, how? Thanks
  12. subric

    BCM harddisk

    I have a BCM and I wanted to change the HD, but the HD I want to use in the system is already used in another system. Its the same hardware and software. Will this work or do I need to initialze the disk first? Thx
  13. subric

    BLF on BCM 400

    Should the BLF work properly on a BCM 400 rel 3.7f I have one on site which was working fine with their old MICS, but now it works intermittent or doesn't work at all.
  14. subric

    TWO MS-PEC III cards

    No, in the Unified Manager, it's under "Resources -> Media Services Card -> MS-PEC Information Tab
  15. subric

    TWO MS-PEC III cards

    I have a BCM 200 and I have TWO MS-PEC III Cards, however, the system indicates that Slot2 is EMPTY? I am very positive that the 2nd slot is installed correctly, I checked it twice. Slot1 is working correctly Any ideas?
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