Recent content by Stu4rtc

A useful tool for saving and manipulating wav files is Audacity. http://audacity.sourceforge.net/ The WAV files can be exported in A law, 8kHz, 8 bit, mono to suit the VAL board. Stu4rtc

If you want to echo the reponses to the screen you can use, ;EM Y at the 1> Prompt.

There is some information on the Avaya UK site. http://www.avaya.co.uk/Support/FAQs/default.asp#11

If you dial back in to the site and you find that the port on the tracker is busy, you can reset the port by following the instructions in thread 690-261817. " You need to hit return twice after entering ;ME to get the logon prompt. If you get a flashing cursor and no logon the port could...

Discomonkfish, I've found that simplest method is to cut and paste the extension number column from excel into the relevant columns in ASA(Extension,Message Lamp Ext and Emergency Location Ext if used) and the port number into the Port column. The template will take care of the rest of the...

If you have ASA you should be able to create a Template using a station that has the new button configuration. (Make sure you open up the template and delete anything that applies only to the station you copied; the station name, MWI Lamp station etc.) Then use the import function to change the...

Have you made sure that your phone has console permissions enabled. If not change COS. Without console permissions you cannot record listen or delete using the feature access code.

John, Get the user to login to their mailbox and then enter '**8' to undelete the last message. Stuart

Tony, Try 'change toll analysis' This screen associates dialed strings to the system’s Restricted Call List (RCL), Unrestricted Call List (UCL), and Toll List. You can force users to dial an account code if you associate dialed strings with CDR Forced Entry of account Codes.

The following example is from the Avaya docs. 1. goto step 13 if expected-wait for call > 280 2. goto step 11 if expected-wait for call > 165 3. goto step 9 if expected-wait for call > 110 4. goto step 7 if expected-wait for call > 55 5. announcement 3501 ("Thank you for waiting. Your call...

The TI items are items logged against the Top Skill (longest logged in skill). In the hagent table there is TI_AUXTIME1-9 and not I_AUXTIME1-9 because the AUX codes are not directly related to skills or calls. The time has to be logged against the TI_AUXTIME as all non skill related time items...

The "VDN Timed ACW Interval" is not in use, as the agents may or may not be required to go into ACW after a call. Anyone have any ideas?

The timed ACW function cannot be used as the agents do not always need to go into ACW after a call. Sometimes they need to go straight into Auto In. Basically the ACD is on Auto-In, therefore agents press ACW during call to make them fall into ACW state when call ends. This then makes the ACW...

All the calls in question are ACD calls with the agent pressing the ACW button prior to the call ending. The agent trace shows the state changing from ACD to AVAIL for 0 secs and then to ACW. It should go straight from ACD to AVAIL. Thanks.

I have noticed a problem regarding the ACW (After Call Work) state of agents on my CMS (version 6 connected to G3r release 7). On around 10 agents out of several hundred, the ACW state is not logged against the Skill of the call but is logged against the agents top Skill. As if the ACW button...