Recent content by stlouiseddie

In Element Manager 1 Click the Administration tab. 2 Open the Utilities folder, and then click Reset. The Reset panel opens. 3 Click the Shutdown BCM System button. A confirmation dialog box opens. 1 Click the OK button. The operating system of the BCM shuts down. Power off the BCM after 5 minutes

If you can’t get in through the methods mentioned above, you might also try installing a protocol analyzer/sniffer on your laptop (Wireshark is a very good free one). Connect your laptop to the LAN port with a crossover cable. Start the sniffer on your LAN NIC, and boot the CP. You should see...

RTP over UDP (IP sets and trunks, plus 11 voice mail and contact center voice ports) uses ports 28000 to 28255, can be changed but not recommended. UDP (T.38 Fax) uses ports 20000 to 20255, can be changed but not recommended. Signaling (cannot be changed) uses 0 to 1023, 1718, 1719, 2216 to...

I should clarify, as long as they are Norstar M7XXX series types

I know I've used a couple M-series types with them, but according to doc below, they should all be compatible. from NN40020-309 Telephony Device Installation Guide: "The BCM50 can communicate using digital telephones (Model 7000, 7100, 7208, 7316, 7316E/7316E+KIMs, 7406 and 7406E (cordless...

Back to your original question - what did you want the initial script to do? Did you want calls to be answered by agents, or were you just wondering why the reports showed all calls terminated (terminated in the reports simply means a route call statement was used). If you want the calls to be...

It's not a part currently in any of your BCM's. It's a Y connector you use to tap power from a different connector that doesn't have the fatigue issue. You can get it from Nortel for free. Here's the relevant part of the bulletin: For BCM400 system maintenance, order the: BCM Y-Cable Field...

There's why nothing here gets answered. The script is routing the call to 6880 before queuing to anything. The call only makes it this far down the script: Initial Script IF (TIME OF DAY = XXXX_HOURS) THEN ROUTE CALL 6101 END IF IF (DAY OF WEEK = XXXX_WEEKEND) THEN ROUTE CALL 6101 END IF...

If you are seeing the first application's calls as terminated, the script may be sending them off script (to an IVR perhaps?), where they later get sent to the overflow script. A 'ROUTE CALL' statement perhaps. Post the first script. Hard to tell without seeing the scripting.

Is there a checkbox for Gatekeeper Wildcard under H.323 trunks? I forget if that is on the 50 or just the 4.0, but if there, I'd give that a shot.

I believe you need one ICC license (Integrated Intelligent Contact Center), and up to 30 ICC Skillset and 50 ICC Agent licenses, depending on how many you need

The Nortel doc you likely want is NN43001-312 Signaling Server Installation and Commissioning. You should be able to find it searching Nortel's site, and I believe it is accessible without logging in.

Don't know if this will help, but per Nortel's Knowledge and Solutions Engine, Bug195 (preceded by Aud021 and 028) is a known issue. The patch MPLR18963 has been referenced in at least three of their solutions I've come across. May be worth looking at.

OK, nevermind - I got sidetracked and forgot your first issue was that these didn't work.... Trying to multitask today, and not having any luck with it

Have you tried using the SET PORT commands for changing the modem settings (here's what I found in the Aspect Reference guide): The following set/fetch statements control the communication port for the current connection. FAILURE is set if any set port command is used to set/fetch the settings...