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Recent content by stivtaber

  1. stivtaber

    Reset KX-TVM Maintenance Console Password

    Hi All, Ive inherited a KX-TVM50, I'm running the Maintenance Console and trying to access the system via PC and the USB is configed properly and my laptop knows im connected to a VPS. My challenge is that the System Manager password that was supplied does not work for PC managment. Is there...
  2. stivtaber

    DS30B IPOV2 r9.1.0.437

    This is the second ds30b ive had with this issue (first RMA'd), tried them both in a different ipo on 9.1.0.437 software with no luck. Same symptoms. Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition
  3. stivtaber

    DS30B IPOV2 r9.1.0.437

    hey guys, looking for assistance with a ds30b module that will not start up on ipov2. No lights what so ever. DTE shows that the module is looking for the firmware. tried: -creating a config with the module in it and rebooting ipo with several different tftp settings (manager, pumpkin, memory)...
  4. stivtaber

    AA Playing Old Greetings

    I get this sometimes when we pre-record greetings before the time is set properly. Use embedded file manager and check the dates of the affected recordings. If they are accurate you will need to delete all instances of the clip and then reboot with correct time. Stiv Taber Certified in...
  5. stivtaber

    Changed outgoing access to 8

    Its under lines configuration as "prefix" Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition
  6. stivtaber

    System Voice on MailBox - Voicemail Pro Issue

    How does your callflow work? sounds like you recorded a prompt for a menu or generic token and then pointed it a mailbox. Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition
  7. stivtaber

    Voicemail Pro Database Connection Error

    Using the sql driver when creating my machine data source already. Will check to see if its up to date though. Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition
  8. stivtaber

    Voicemail Pro Database Connection Error

    Trying to connect voicemail pro to a sql database to log data from a telephone survey; been troubleshooting it for a while but am unable to get the vmpro to connect and write to the database. Call flow goes: Start point --> 'db open' token --> 'generic' where a prompt is played and $KEY is...
  9. stivtaber

    Echo - Alog Trunks

    When troubleshooting a similar issue Avaya indicated that idle loop current outside of 23-35mA doesnt meet their spec. Sure enough the trunks we were working with were hot, over 40mA idle loop. Resistors fixed the issue. Stiv Taber Certified in Convergent Network Technologies APSS - SME...
  10. stivtaber

    IP Office 500 V8.0 Visual Voice Not working

    I had a similar issue lately and it was occurring because the time on the system was incorrectly set initially, a test voicemail was left and then the system time was updated. We were then unable to retrieve the messages. My resolve was to manually delete the test messages and reboot. Stiv...
  11. stivtaber

    Co-Locate IP Office 500

    Agree with tlpeter, most datacenters in our region are able to provide a PRI from the CO that can be used as your PSTN connection Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition
  12. stivtaber

    Ip office not synchronizing with voice mail pro.

    How are your shortcodes setup? In your screenshots it doesnt look there is a plus beside the shortcodes entry. You need to add an entry in there with the same name as your shortcode in the telephone number field. So: Code: *80 Feature: Voicemail Node Telephone Number: AutoAttend Then in VMPro...
  13. stivtaber

    IP Office 500 TFTP issues

    i use pumpkin tftp. you need to set it up to allow get/put from all ips on the subnet that your working on, also tell the ipo under the system tab where the tftp server is. when i have issues with manager/sd tftp this little server always does the trick for me. Stiv Taber Certified in...
  14. stivtaber

    View all outgoing calls log

    hows your call flow work? if you're sending all your calls initially to a main huntgroup you can turn on Log Missed Hunt Group Calls this will store answered calls and the last 10 missed...not the best, but it wont cost you $800 :) I recently ran across this, but have not had a chance to test...
  15. stivtaber

    1403 set will not boot

    What do you see in monitor after enabling tftp trace? I find that quite often even when the correct bins are present i will need to reload them to the sdcard using embedded file management. 1403's are the worst offenders. Stiv Taber Certified in Convergent Network Technologies APSS - SME...
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