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Recent content by stefnz
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ODBC feed to IVR
No we will be asking customers questions about what they want to buy over the phone and when we have that information before passing the call back to the ACD we wnat to know what the hold time is, if it is long we will keep them in the IVR and either ask more questions or play them marketing...- stefnz
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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ODBC feed to IVR
We are wanting to get the Expected Wait Time figure passwed to a Nortel IVR for a project we are working on. Does the ODBC connectitivy allow you to pull out specific figures like this? If so how do we go about doing it. Thanks- stefnz
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
