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Recent content by ssheltoncmi

  1. ssheltoncmi

    Nortel T7316 External Ringing Options

    I have read on different threads regarding the options for Nortel T7316. One of the most popular ones seems to be the 1825 Duet Plus. On the T7316 model, the only ports that I see on the bottom of the phone are for a headset, the phone itself and the telephone line. Where do you hook this device...
  2. ssheltoncmi

    Norstar CICS 1.0 Upgrade

    curlycord: What are the advantages of upgrading to 7. 1 from 4.0? And upgrading CallPilot to 3.1? I just need to be able to justify doing so. Compact ICS with a CI trunk. CallPilot 100.
  3. ssheltoncmi

    Norstar CICS 1.0 Upgrade

    Thanks for all of the help! I know this is somewhat off subject, but we do have CallPilot and it is accessible via web-browser at an internal IP address (192.168.1.250). Is the phone system itself accessible? Or does it have the ability to be? It's not on our network right now, but I'm new to...
  4. ssheltoncmi

    Norstar CICS 1.0 Upgrade

    After I had posted, I realized that I didn't know for sure if our system was a 1.0 or not. Is there any easy well to verify what software we have on it? Compact ICS with a CI trunk. CallPilot 100.
  5. ssheltoncmi

    Norstar CICS 1.0 Upgrade

    We currently have a fairly old system (not sure how old, but I know at it's old); it is a Nortel Norstar CICS 1.0 system. My question is, is it upgrade-able? We recently purchased a replacement system from a local vendor that just didn't fit our needs (Talkswitch 488vs) and went back to our old...
  6. ssheltoncmi

    Nortel On-Hold Ω

    I'm not expert on Nortel Phone Systems, nor am I an expert on audio frequency. Will 0.25V RMS at 3500 Ohms be able to use that coming out of a standard audio card in a PC? Compact ICS with a CI trunk. CallPilot 100.
  7. ssheltoncmi

    Nortel On-Hold Ω

    My question is involving On-Hold Music. We had an OHP-6000 on-hold music controller for our Nortel Phone System. It simply plugged into a power outlet and there is an audio cord running into the phone system that has a phono connector that plugged into the OHP-6000. Not sure what happened, but...
  8. ssheltoncmi

    Voicemail Transfers Incorrectly

    Thanks guys. That's what we ended up doing it & it fixed it! Compact ICS with a CI trunk. CallPilot 100.
  9. ssheltoncmi

    Voicemail Transfers Incorrectly

    I just logged into his mailbox and selected greetings, it gave me the option for primary and alternate. I selected primary, called and it still gave the same issue. I then selected alternate and it informed me that alternate had not been recorded and was not in use. I can log into CallPilot and...
  10. ssheltoncmi

    Voicemail Transfers Incorrectly

    Here is a stumper (for me at least). We have a Project Manager (John Doe) at our company that when a caller is transferred to his extension to leave a voicemail (or if it rings out and gets his voicemail), it is saying that name of another employee (Bob Smith) of our company but, when he "John"...
  11. ssheltoncmi

    Norstar CID

    I believe that I was incorrect. Maybe this only happened when the caller ID was set to show the number and the actual name was coming in. I'm guessing that our telephone provider (CenturyLink) doesn't transmit the names of hardly anyone. We receive over 200 calls a day and 98% of them only show...
  12. ssheltoncmi

    Norstar CID

    Just checked. It is, in fact, set to display "Name" under "1st Display" with the options of Name, Number or Line.
  13. ssheltoncmi

    Norstar CID

    My system is a Compact ICS with a CI trunk cartridge in it. My VM system is CallPilot 100. Currently, when someone calls into our business, the Caller ID will read "Missouri Call" rather than giving the name of the caller. After the call is picked up, a series of buttons can be pressed to view...
  14. ssheltoncmi

    Norstar Paging

    DISA is off. I'm not going to turn it on until I grasp a better understanding of it. From what I have read online, if someone calls into a line that is set to Auto and I set Answer with DISA to Yes, they'll automatically get an inside dial-tone; from what I've gathered. This is more along the...
  15. ssheltoncmi

    Norstar Paging

    Also, in regards to the CCR Tree. We have Trees 1 through 8 all in a "Not Defined" status and all about to "Create" a Command. Would you mind telling a Norstar rookie on how to utilize these and exactly what they do? I really appreciate all of your help.
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