Recent content by socalsteve

AACon, Thanks for the help. Can Voicemail Pro keep running on the server and only use the virtual app server for Media Manager?

Hello everyone, I have a customer on a R11 500v2 running Voicemail Pro on a Windows server. They purchased Media Manager License. Do we need need to install application server in order to use Media Manager? I have no experience with application server and figured I would start here as the docs...

Most providers can set the "main" number as the outbound caller ID on all the lines on the account. Some are even doing it without asking.

Turn on first name in the "auto attendant", have the name correctly spelled for the "users", have each users "name" recorded in their mailbox.

Call the provider and have them test the circuit and monitor it.

System Status/ Extensions will show you if an extension is set to DND.

Do the number of channels licensed and in service on the IPO match the number of channels being delivered by the provider?

The lines outgoing group id is used with system and user short codes like 9N. Incoming group id's are used with incoming call routes.

Hi everyone, I have a new 500v2 9.1.10 install and airespring sip. WAN 2 configered to DHCP to customer lan that is connected to the internet with public ip from airespring. The sip trunk licenses are entered and valid, new sip line 17 created with only the IP address of the airespring sip...

IP400 Trunk and Station Modules supported in IP Office R10.0: • Analog trunk 16 • Digital Station V2: 16 and 30 port variants •Phone V2: 16 and 30 port variants

It will record for duration of call if set through incoming call route but not if set on user. May work if set through the group also?

· Caller Name Matching Directory records are also used to associate a name with the dialled number on outgoing calls or the received CLI on incoming calls. When name matching is being done, a match in the user's personal directory overrides any match in the system directory. Note that some user...

Here are the only licenses for upgrading. 383738 IPO-SL 10 RECEPTS 1 UPG PLDS LIC Select Receptionist upgrade 383696 IPO R10 RECEPTIONIST 1 UPG PLDS LIC Receptionist upgrade 383739 IPO-SL 10 CTI UPG PLDS LIC Select CTI upgrade 383697 IPO R10 CTI UPG PLDS LIC CTI upgrade 383740...

Basic users New users are created as Basic users by default. Basic users can perform hot-desking, make and receive calls, forward calls, and perform mobile twinning. Basic user licenses are no longer provisioned. For both new systems and upgrades, the Basic Users field is greyed out. Basic...

just downgrade to the release it works on.